Ulya, Zaidatul, Bintoro Wardiyanto, and Erna Setijaningrum. “Meningkatkan Kualitas Pelayanan Publik Di DKI Jakarta Melalui Aplikasi JAKI: Pendekatan New Public Service Dan Inovasi Teknologi”. Ranah Research : Journal of Multidisciplinary Research and Development 7, no. 2 (January 18, 2025): 1382-1393. Accessed July 3, 2025. https://jurnal.ranahresearch.com/index.php/R2J/article/view/1333.