Ranah Research : Journal of Multidisciplinary Research and Development

Pengaruh Harga Diri terhadap Ide Bunuh Diri Mahasiswa Aktif Strata Satu Fakultas Ilmu Pendidikan dan Psikologi Universitas Negeri Manado Tahun Ajaran 2024/2025

Debora G. Deakoni Manoa — 2025-10-05

Pusat Informasi Kriminal Nasional Badan Reserse Kriminal Kepolisian Republik Indonesia shows that all suicides in Indonesia throughout the year have continued to increase by 60% in the last five years. North Sulawesi is the fourth province with the highest crude suicide attempt rate base on The Lancet Regional Health – Southeast Asia. This study aims to analyze the effect of self-esteem on suicidal ideation of active undergraduate students of the Faculty of Education and Psychology Universitas Negeri Manado academic year 2024/2025. The research design was quantitative with a total research sample of 308 active undergraduate students of the Faculty of Education and Psychology, Universitas Negeri Manado, aged 15 to 29 years old who were determined using incidental sampling techniques. Data collection was done by distributing questionnaires consisting of self-esteem and suicidal ideation scales which were then analyzed with the help of SPSS. The results of simple linear regression analysis show that if self-esteem is fixed, it will increase suicidal ideation by 41.895 units. Meanwhile, if self-esteem increases by one unit, there will be a decrease in suicidal ideation by 0.202. The results showed a significance value of 0.000 so it was proven that self-esteem had a significant effect on suicidal ideation. The ability of self-esteem to explain variations in suicidal ideation is 23.9%. The results of this study prove the effect of self-esteem on suicidal ideation of active undergraduate students of the Faculty of Education and Psychology, Universitas Negeri Manado academic year 2024/2025.

Transformasi Digital Koperasi melalui Localoka BRI: Analisis Social Return on Investment (SROI) pada Koperasi FEB Universitas Airlangga

Novita Ika Darliyanti — 2025-10-10

The digital transformation of cooperatives has become a crucial strategy to enhance competitiveness and ensure sustainable member-based enterprises. This study aims to analyze the Social Return on Investment (SROI) of the program Future Finance: Transforming FEB Unair Cooperative into Digital Transactions with BRI through the utilization of the Localoka platform. The research employed the SROI framework, which includes stakeholder identification, impact mapping, outcome monetization, and SROI ratio calculation. Data were collected through event observation, documentation, and program financial reports. The findings reveal that the program generated outcomes worth IDR 1,050,025,000 with an input of IDR 52,381,000, resulting in an SROI ratio of 20.05. This indicates that every IDR 1 invested in the program yields a socio-economic return of IDR 20.05. The results highlight that the collaboration between the cooperative and BRI through Localoka not only fosters digital transaction adoption but also contributes positively to digital literacy, institutional reputation, and the economic welfare of cooperative members. This study provides practical implications for developing cooperative–financial institution partnerships to strengthen the digital ecosystem of MSMEs in Indonesia.

Model Pembelajaran Project Based Learning dalam Menciptakan Karya Tari di Kelas X.TITL 2 SMK Negeri 2 Wonosobo

Syalaisha Maharani — 2025-10-10

This study aims to describe the implementation of the Project-Based Learning (PjBL) model in the process of creating creative dance in class X.TITL 2 at SMK Negeri 2 Wonosobo. The research uses a descriptive qualitative method, with data collected through observation, interviews, and documentation. The results show that the learning process begins with a pre-instructional planning stage in the form of a teaching module designed according to school facilities and aligned with the Merdeka Curriculum. The application of the PjBL model successfully enhances students' active participation, creativity, and problem-solving skills through collaborative group work. Although the resulting dance works still require further development in terms of creativity, the learning process is effective. Project-based learning provides meaningful learning experiences and encourages students to be more independent and collaborative. Therefore, full support from the school and continuous development of the method by teachers are necessary to optimize learning outcomes.

Peran Kualitas Sistem Web INSW Memoderasi Pengaruh Pelayanan Kepelabuhanan Terhadap Kepuasan dan Dampaknya terhadap Kepercayaan Pengguna Jasa di PT Krakatau Bandar Samudera

Hendy Hermanto — 2025-10-10

Penelitian ini mengkaji menurunnya kinerja logistik Indonesia, tercermin dari penurunan skor LPI 2023, terutama dalam pelayanan kepelabuhanan, keandalan, dan sistem digitalisasi yang menghadapi kendala teknis. Kondisi ini mempengaruhi kepuasan dan kepercayaan pengguna jasa pelabuhan, termasuk di PT Krakatau Bandar Samudera (KBS) yang meskipun telah mengadopsi teknologi Smartport System dan INSW, masih mengalami masalah infrastruktur, optimalisasi dermaga, dan kualitas sistem web yang belum stabil. Penelitian ini bertujuan menganalisis peran kualitas sistem web INSW dalam memoderasi hubungan antara pelayanan kepelabuhanan dan kepuasan pengguna jasa, yang berimbas pada kepercayaan pengguna jasa di PT. Krakatau Bandar Samudera. Survei dilakukan dengan kuesioner kepada 130 responden pengguna jasa di PT. KBS, dengan menggunakan teknik analisis Structural Equation Modeling (SEM) melalui SEM-PLS 4.0. Hasil penelitian menunjukkan bahwa pelayanan kepelabuhanan berpengaruh positif terhadap kepuasan dan kepercayaan pengguna jasa. Kualitas sistem web INSW berperan penting dalam memoderasi hubungan tersebut, dengan fokus pada peningkatan efisiensi operasional dan transparansi layanan. Peningkatan kualitas sistem web berkontribusi pada kepuasan pengguna yang memperkuat kepercayaan mereka terhadap perusahaan. Selain itu, kepuasan pengguna memediasi pengaruh pelayanan kepelabuhanan terhadap kepercayaan pengguna, yang memperkuat hubungan kepercayaan jangka panjang.

Tinjauan Siyasah Dusturiyah Kerhadap Putusan Mk Nomor 60/PUU-XXII/2024 Tentang Ambang Batas Pencalonan Kepala Daerah pada Pilkada 2024

Dimas Aji Ramadhan — 2025-10-10

Constitutional Court Decision Number 60/PUU-XXII/2024 provides a new interpretation of the provisions on the threshold for nominating regional heads in Article 40 paragraph (3) of Law Number 10 of 2016, which previously limited non-parliamentary political parties from nominating regional head candidates even though they obtained valid votes. This study aims to analyze the normative correction from a legal perspective. This study uses a juridical-normative and qualitative-contextual approach with a library research method through an analysis of the Constitutional Court's decision, the principles of legal principles, and constitutional law literature. The results of the study show that the Constitutional Court's decision eliminates forms of electoral discrimination by restoring the rights of political parties that obtain 25% of valid votes to continue to nominate regional head candidate pairs, even without DPRD seats. In a legal perspective, this constitutional interpretation is in line with the principles of justice (al-adl), political equality (al-musawah), and public welfare (al-maslahah al-'ammah). This decision is considered as a form of ijtihad siyasiy by state institutions to free political access from the domination of local oligarchy. Thus, the constitution and Islamic principles can synergize in encouraging substantive democracy at the local level.

Legal Certainty In The Application of Sanctions for Contempt of Court in Criminal Evidence in Indonesia

Yohana Alfine Fadillah — 2025-10-10

The legal issues related to insults by state officials against judicial institutions highlight two important aspects. First, the application of sanctions for this action raises questions about legal certainty, because it can damage the integrity of the judicial institution and reduce public trust. Second, there are challenges in proving elements of insult that are often subjective, especially when state officials use the right to freedom of speech as a defense. The complex process of proof requires strong evidence, and a balance between protecting the honor of the judiciary. This study discusses the application of criminal evidence related to insults by state officials against judicial institutions in the context of legal certainty. Based on Article 240 of the Criminal Code which regulates insults against state institutions, including the judiciary, this study highlights the uncertainty in the application of sanctions due to the ambiguous definition of insult and the complaint procedure that depends on the party who feels aggrieved. Gustav Radbruch's legal approach to legal certainty is raised to explain the importance of consistency and clarity of law in these cases. Inconsistent law enforcement can lead to injustice, especially when state officials are protected from criticism under the pretext of insult, which ultimately undermines public trust in the judicial system.

Implementasi Kebijakan Tentang Angka Putus Sekolah Pada Kota Sukabumi

Ateng Sutisna — 2025-10-10

This study aims to analyze the implementation of policies to address the school dropout rate (APS) in Sukabumi City. Although the APS at the elementary/Islamic elementary school (SD/MI) level is almost negligible, problems persist at the junior high/Islamic junior high school (SMP/MTs) level, particularly in areas with high socio-economic vulnerability. The research employs a descriptive qualitative approach, utilizing primary data from interviews with the Head of the Education and Culture Office of Sukabumi City and secondary data from official documents and local media. The findings reveal that the causes of APS include economic constraints, low learning motivation, early marriage, administrative barriers, and cultural influences. Strategies implemented include the School Dropout Tracking Program (PAPS), family mentoring, equivalency education, and mapping of APS-prone areas involving various stakeholders. Challenges encountered include data accuracy and integration, cultural resistance, and the impact of class quota policies on private schools. Assistance programs such as BOS, PIP, and Smart Cards play a role in preventing APS but have not yet been fully optimized. This study recommends strengthening area-based data systems, improving the effectiveness of educational assistance, fostering program innovation, and empowering communities to ensure equitable access to education.

Implikasi Pemanfaatan Teknologi MIDI terhadap Efisiensi Produksi Musik Iringan Tari

Aditya Nugraha — 2025-10-20

Produksi musik iringan tari secara konvensional menghadapi tantangan efisiensi waktu dan biaya yang tidak sesuai dengan tuntutan industri kreatif modern. Penelitian ini mengkaji implikasi pemanfaatan teknologi Musical Instrument Digital Interface (MIDI) terhadap efisiensi produksi pada studi kasus Aksara Music Production. Tujuan dari penelitian ini adalah untuk mengidentifikasi dampak MIDI pada efisiensi waktu, biaya, dan sumber daya manusia, serta mendeskripsikan pengaruhnya terhadap alur kolaborasi kreatif dengan koreografer. Menggunakan metode kualitatif dengan desain studi kasus, data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa teknologi MIDI secara signifikan meningkatkan efisiensi dengan memangkas waktu produksi secara drastis, mengurangi biaya operasional dengan menghilangkan ketergantungan pada para musisi, dan menyederhanakan alur kerja internal. Selain itu, MIDI terbukti merekonstruksi proses kolaborasi eksternal menjadi lebih fleksibel dan responsif, di mana proses revisi antara komposer dan koreografer menjadi lebih cepat dan efektif. Kesimpulannya, adopsi MIDI tidak hanya menjadikan proses produksi lebih ramping dan ekonomis, tetapi juga meningkatkan kualitas dialog kreatif dalam penciptaan karya tari.

Kemanfaatan dalam Penghentian Penuntutan berdasarkan Keadilan Restoratif pada Perkara Kekerasan dalam Rumah Tangga

Maharani Adhyaksantari Wicaksana — 2025-10-21

Penegakkan hukum harus dapat menghindari timbulnya persoalan maupun kerugian lain yang dialami oleh korban. Hukum yang baik adalah hukum yang membawa kemanfaatan terhadap masyarakat. Kemanfaatan di sini dapat juga diartikan dengan kebahagiaan. Perkara kekerasan dalam rumah tangga (KDRT) merupakan salah satu tindak pidana yang dapat diselesaikan melalui penerapan prinsip keadilan restoratif. Jika penegakkan hukum dengan penjara tidak bisa memberikan asas kemanfaatan hukum itu sendiri kepada masyarakat terlebih lagi untuk korban, maka penegak hukum harus memperhatikan pendekatan keadilan restoratif. Penelitian ini bertujuan untuk mengetahui pengaturan penghentian penuntutan berdasarkan keadilan restoratif dan manfaat penerapan pendekatan keadilan restoratif dalam perkara KDRT. Penelitian ini menggunakan metode normatif dengan menggunakan bahan hukum primer dan sekunder. Metode pendekatan yang digunakan adalah pendekatan peraturan perundang-undangan dan pendekatan kasus dengan teknik pengumpulan data studi kepustakaan yang kemudian dianalisis dengan alur berpikir deduktif. Hasil penelitian menunjukkan bahwa pengaturan penghentian penuntutan berdasarkan keadilan restoratif telah termuat dalam Peraturan Kejaksaan RI Nomor 15 Tahun 2020 tentang Penghentian Penuntutan Berdasarkan Keadilan Restoratif dan Surat Edaran Jaksa Agung Tindak Pidana Umum Nomor: 01/E/EJP/02/2022 tentang Pelaksanaan Penghentian Penuntutan Berdasarkan Keadilan Restoratif. Kemudian, penyelesaian perkara KDRT dengan menggunakan pendekatan restoratif akan memberi manfaat kepada tersangka dan korban, seperti tersangka langsung keluar dari tahanan dan dapat kembali beraktivitas sebagai tulang punggung keluarga untuk memenuhi kebutuhan anak dan istrinya, serta mencegah stigma negatif terhadap keluarga korban/tersangka di lingkungan masyarakat.

Efektivitas dan Waktu Tunggu Kapal: sebagai Bukti Empiris Kinerja dan Produktivitas Bongkar Muat pada Pelabuhan Saketa-Halmahera

Dhana Berliana — 2025-10-21

This study aims to examine the influence of time effectiveness and vessel waiting time on loading and unloading productivity through the performance of stevedoring activities at Saketa Port. This research is essential to provide deeper insights into formulating more effective strategies to improve operational efficiency at the port, thereby contributing to regional economic growth. A quantitative approach was employed, with data collected through questionnaires and interviews involving the entire population of 97 respondents. These respondents included port operators, vessel crew, cargo owners, and stevedoring laborers. Data analysis was conducted using Structural Equation Modeling (SEM). The findings indicate that time effectiveness has a positive and significant influence on both loading and unloading productivity and performance. Conversely, vessel waiting time shows a positive influence on performance but does not significantly affect productivity. Furthermore, loading and unloading performance does not significantly influence productivity directly. The study also reveals that neither time effectiveness nor vessel waiting time has an indirect effect on productivity through performance. These results highlight the critical role of effective time management in stevedoring activities to enhance port productivity. Additionally, they underline the need for operational strategies focused on reducing vessel waiting times and improving technical performance.

Dimensi Kualitas Pelayanan Islami dan Hubungannya Terhadap Kepuasan Pasien di Rumah Sakit

Hafida Zahara Hanun — 2025-10-21

In an effort to provide optimal service, hospitals must consider quality standards involving medical and non-medical aspects. Indonesia, the world's largest Muslim-majority country, faces demand to integrate Islamic values into health care. Although the number of Islamic hospitals continues to grow, there are still challenges in understanding and implementing the quality of Islamic services consistently. This study aims to determine the dimensions of Islamic service quality and its relationship with patient satisfaction in hospitals. This study used the scoping review method with reference to PRISMA guidelines. Article searches were conducted on Google Scholar with the keywords "Islamic Hospital" OR "Sharia Hospital" AND "Quality" OR "Patient Satisfaction". The articles included in the search were then filtered by title and abstract, with inclusion and exclusion criteria limited to the last 10-year period (2014-2023), resulting in 10 articles. Key findings included aspects such as factors affecting patient satisfaction, influence of image and service quality, implementation of sharia quality indicators, and effectiveness of Islamic-based care training. These findings provide valuable insights into the dimensions of Islamic service quality and their impact on patient satisfaction in hospitals. This study described the dimensions of service quality in the context of Islamic hospitals, focusing on Servqual (Responsiveness, Assurance, Empathy, Tangibles, and Reliability). Other factors that affected patient satisfaction were effective communication, hospital image, and implementation of Islamic principles in health services to patients. Islamic hospitals need to prioritise service quality with ServQual, Islamic principles, Islamic-based training, spiritual readiness, sharia supervision, and Islamic-based health service SOPs to improve patient satisfaction.

Pengembangan Sistem Pakar untuk Diagnosis Gangguan Kesehatan Mental Anak Menggunakan Metode Backpropagation dan Forward Chaining

Nasya Kamila Shafa — 2025-10-21

Penelitian ini bertujuan untuk mengembangkan sistem pakar yang mampu melakukan diagnosis gangguan kesehatan mental pada anak menggunakan metode jaringan saraf tiruan backpropagation dan forward chaining. Gangguan kesehatan mental pada anak merupakan masalah yang kompleks dan seringkali sulit untuk dideteksi secara dini. Sistem pakar yang diusulkan mengintegrasikan teknologi jaringan saraf tiruan untuk analisis pola data kesehatan mental anak dan metode forward chaining sebagai mekanisme inferensi untuk menghasilkan diagnosis yang akurat. Pengembangan sistem dimulai dengan pengumpulan data kesehatan mental anak melalui kuesioner, wawancara, dan observasi. Data tersebut kemudian diolah dan digunakan sebagai input bagi jaringan saraf tiruan dengan metode backpropagation untuk melatih model agar dapat mengenali pola yang berkaitan dengan gangguan kesehatan mental. Selanjutnya, metode forward chaining digunakan untuk melakukan inferensi berbasis aturan dan menghasilkan diagnosis yang sesuai. Uji coba dilakukan menggunakan dataset independen yang mencakup berbagai kasus gangguan kesehatan mental pada anak. Hasil evaluasi menunjukkan bahwa sistem pakar yang dikembangkan mampu memberikan diagnosis dengan tingkat akurasi yang memadai. Dengan adanya sistem ini, dapat memberikan kontribusi dalam mendukung deteksi dini dan intervensi terhadap gangguan kesehatan mental pada anak, sehingga dapat meningkatkan kualitas hidup mereka.

Analisis Pengaruh Ketepatan Waktu Pembayaran Iuran Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Terhadap Kesejahteraan Karyawan di PT BSR Indonesia

Kabul Budiono — 2025-10-21

Penelitian ini mengidentifikasi penyebab keterlambatan pembayaran iuran BPJS Kesehatan di PT BSR Indonesia yang bersumber dari permasalahan administrasi internal, baik pada bagian HRD yang menangani administrasi kepesertaan maupun bagian keuangan yang mengelola pembayaran. Faktor lain yang berkontribusi adalah kondisi arus kas perusahaan yang belum stabil, sehingga memengaruhi ketepatan waktu pembayaran. Keterlambatan pembayaran iuran berdampak pada karyawan, baik secara administratif maupun psikologis. Dampak administratif berupa penonaktifan status kepesertaan yang mengakibatkan karyawan tidak dapat mengakses layanan kesehatan dan harus membayar biaya secara mandiri. Dampak psikologis meliputi rasa khawatir, cemas, penurunan konsentrasi, dan motivasi kerja. Kedua dampak ini secara signifikan mengganggu kesejahteraan karyawan. Oleh karena itu, perusahaan perlu segera mengambil langkah strategis dan menerapkan kebijakan yang memastikan pembayaran iuran BPJS Kesehatan tepat waktu, untuk menghindari kerugian bagi karyawan maupun beban biaya tambahan bagi perusahaan.

Komodifikasi dan Budaya Partisipatif Media Sosial dalam Komunikasi Pemasaran Produk Skincare di Aplikasi TikTok

Toto Hernawo — 2025-10-21

Penelitian ini bertujuan untuk menganalisis strategi komunikasi pemasaran produk perawatan kulit di TikTok menggunakan teori komodifikasi media dan budaya media sosial partisipatif. Di era digital, TikTok tidak hanya menjadi media hiburan tetapi juga saluran strategis untuk membangun keterlibatan konsumen melalui konten kreatif. Penelitian ini menggunakan metode analisis konten kualitatif pada lima kampanye promosi perawatan kulit viral di TikTok. Hasil analisis menunjukkan bahwa proses komodifikasi terjadi pada tingkat konten, audiens, dan platform, sementara budaya media sosial partisipatif mendorong keterlibatan audiens secara aktif dalam proses penyebaran pesan promosi. Penelitian ini menyimpulkan bahwa komunikasi pemasaran di media sosial telah mengalami transformasi, dari satu arah menjadi kolaboratif dan berbasis komunitas.

Implementasi Algoritma K-Means Clustering dalam Pemetaan Wilayah Ideal untuk Berbagai Tanaman Perkebunan Berbasis Web

Fian Kurniawan — 2025-10-21

Kesesuaian wilayah merupakan faktor penting dalam menentukan keberhasilan pengembangan komoditas perkebunan. Karakteristik fisik dan lingkungan suatu wilayah memengaruhi tingkat kecocokan dan produktivitas tanaman. Selama ini, pemetaan kesesuaian wilayah banyak mengandalkan data spasial seperti citra satelit, peta topografi, atau jenis tanah. Namun, pendekatan tersebut memiliki keterbatasan, terutama di Kabupaten Bogor yang pemetaannya masih berfokus pada satu komoditas dan belum mengintegrasikan indikator ketinggian, luas wilayah, serta jumlah produksi berbagai tanaman secara bersamaan. Kondisi ini menyebabkan informasi yang dihasilkan belum memberikan gambaran potensi wilayah secara komprehensif. Minimnya sistem pemetaan berbasis web yang interaktif juga menjadi kendala bagi pemangku kepentingan seperti pemerintah daerah, penyuluh, peneliti, dan pelaku usaha dalam mengakses informasi secara cepat dan akurat. Untuk menjawab permasalahan tersebut, penelitian ini mengusulkan pendekatan alternatif berbasis data numerik yang mudah diperoleh, meliputi ketinggian wilayah, luas wilayah, dan jumlah produksi. Ketiga indikator ini dinilai cukup representatif dalam mengukur karakteristik wilayah tanpa memerlukan data spasial yang kompleks. Proses pengelompokan wilayah dilakukan menggunakan algoritma K-Means Clustering, yang terbukti efektif mengelola data numerik berdasarkan kemiripan nilai, memiliki kompleksitas komputasi rendah, serta mudah diinterpretasikan. Kabupaten Bogor dipilih sebagai studi kasus karena memiliki 40 kecamatan dengan variasi ketinggian dari dataran rendah hingga pegunungan, luas wilayah yang bervariasi, serta data produksi perkebunan yang akurat. Penelitian ini juga mengembangkan sistem pemetaan berbasis web untuk menampilkan hasil pengelompokan wilayah secara interaktif. Sistem ini diharapkan dapat mempermudah pengambilan keputusan strategis dalam pengembangan perkebunan secara efektif, tepat sasaran, dan berbasis data empiris. Dengan metode yang praktis, ekonomis, dan mudah diaplikasikan, hasil penelitian ini diharapkan mampu mengoptimalkan potensi wilayah berbagai komoditas perkebunan secara efisien dan berkelanjutan.

Pernikahan Pariban dalam Menjaga Tradisi Identitas Sosial dan Budaya Suku Batak

Grace Lydia Simangunsong — 2025-10-21

Indonesia merupakan negara yang kaya akan keragaman etnis, ras, dan agama, salah satunya adalah suku Batak. Salah satu tradisi yang masih dipertahankan dalam masyarakat Batak adalah pernikahan pariban, yaitu pernikahan antara sepupu silang yang berbeda marga. Praktik ini tidak hanya berfungsi sebagai ikatan kekeluargaan, tetapi juga sebagai sarana pelestarian nilai adat yang melekat pada identitas sosial dan identitas budaya masyarakat Batak. Melalui prosesi dan simbol adat, pernikahan pariban memperkuat solidaritas sosial, menegaskan kedudukan individu dalam struktur kekerabatan Dalihan Na Tolu, serta mentransmisikan nilai-nilai budaya dari generasi ke generasi. Penelitian ini menggunakan metode studi literatur dengan pendekatan purposive review untuk menelaah makna pernikahan pariban sebagai mekanisme penjaga identitas sosial dan budaya. Hasil kajian menunjukkan bahwa meskipun menghadapi tantangan modernisasi, pernikahan pariban tetap berfungsi sebagai penanda penting keberlangsungan identitas masyarakat Batak.

Kontribusi Komunikasi Interpersonal Terhadap Kepuasan Pernikahanan Pada Suami yang Menjalani Pernikahan Jarak Jauh

Trikanti trikanti — 2025-10-21

This study aims to examine the contribution of interpersonal communication to marital satisfaction among husbands engaged in long-distance marriages. Using a quantitative approach, data were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS version 4.1. The findings indicate that interpersonal communication has a positive and significant influence on marital satisfaction. This is reflected in the path coefficient of 0.652 and a sample mean of 0.660. The f-square value for the interpersonal communication variable was 0.741, indicating a large effect size. With a standard deviation of 0.043, the resulting t-statistic reached 15.286—far exceeding the critical threshold of 1.96—and a p-value of 0.000, confirming the statistical significance of the relationship. These results underscore the crucial role of quality interpersonal communication in maintaining marital satisfaction, even in the context of physical separation. The study implies that enhancing interpersonal communication skills can serve as an effective strategy for couples in long-distance marriages to preserve relationship satisfaction and emotional closeness.

Upaya Penanggulangan Tindak Pidana Penyalahgunaan Narkotika oleh Anak di Wilayah Hukum Polresta Padang

Widi Saputra — 2025-10-21

Law enforcement cannot be carried out repressively because the juvenile justice system must prioritize the principle of child protection. This is especially true given the increasing number of cases, as evidenced by the police, and the number of cases occurring among them. This research problem is formulated below: How are efforts to prevent drug abuse by children in the Padang Police jurisdiction? This research method uses empirical juridical data. According to the research results, the Padang Police have implemented various structured prevention efforts. Prevention efforts are carried out through the "Police Go to School" program, outreach in areas vulnerable to drug use, and cross-sectoral collaboration, such as with the National Narcotics Agency (BNN), schools, and community leaders. Meanwhile, repressive methods are used firmly, while prioritizing the principle of restorative justice, where diversion and guidance are not prioritized except in serious cases such as the involvement of dealers.

Upaya Pembuktian dalam Menerapkan Pidana Denda Bagi Pelaku Tindak Pidana Narkotika

Zulfian Hidayat — 2025-10-21

In Law Number 35 of 2009 concerning Narcotics, the threat of criminal fines has significant punishment characteristics, with the amount of fines ranging from one hundred million rupiah to twenty billion rupiah. However, Article 148 of the Narcotics Law only stipulates a maximum imprisonment of 2 (two) years as a substitute for a fine, so there is a normative difference between the amount of the threat of criminal fines and the provisions of criminal penalties in lieu of fines. This certainly does not meet the judge's considerations in imposing criminal fines and efforts to prove the application of criminal fines for perpetrators of narcotics abuse. This research is an empirical, descriptive juridical research using primary data obtained by interviewing the Panel of Judges at the Payakumbuh District Court and using secondary data obtained from library studies of various legal literature and then analyzed qualitatively. The results of this study The judge's consideration in imposing sanctions tends to be more on imprisonment than fines because there is an imbalance between the amount of the fine threatened with a relatively light substitute prison sentence. The perpetrator's economic factors and the low substitute prison sentence (maximum 2 years) cause convicts to prefer serving a prison sentence rather than paying a fine.

Pertanggungjawaban Hukum Informed Consent dalam Perspektif Hukum Perdata Kesehatan

Lucia Nirmalasari — 2025-10-27

This paper examines the legal liability aspects of the implementation of informed consent in medical practice in Indonesia from the perspective of civil health law. Informed consent is a form of approval for medical procedures given consciously and voluntarily by the patient after receiving sufficient information from medical personnel. The study focuses on the development of legal norms in Law Number 17 of 2023 on Health, which replaces Law Number 36 of 2009, and how the new regulation governs the rights and obligations within the informed consent process, particularly in situations where the patient is unable to provide consent directly. The paper also explores the role and legal status of guardians in providing informed consent, based on both general civil law and health law. This study is expected to contribute to the understanding of legal and medical practitioners in handling liability cases arising from failures in obtaining valid informed consent

Analisis Prediksi Fragmentasi Hasil Peledakan Overburden di Pit E Banko Tengah PT. Bukit Asam Tbk.

I Made Arie Sugiarte — 2025-10-27

Peledakan di PT Bukit Asam Tbk terutama pada Pit E Banko Tengah masih terdapat permasalahan fragmentasi yang tidak mencapai target, ditandai dengan ukuran boulder yang melebihi target perusahaan yaitu 70 cm dengan kelolosan 80%. Tujuan penelitian ini adalah untuk menganalisis penyebab parameter ketidaktercapaian fragmentasi dan menentukan metode fragmentasi teoritis yang hasilnya paling sesuai dengan aktual. Metode penelitian menggunakan pendekatan kuantitatif dengan pengumpulan data 29 lokasi peledakan di Pit E Banko Tengah. Fragmentasi aktual dianalisis menggunakan metode image analysis. Hasil aktual tersebut kemudian dibandingkan dengan tiga metode prediksi teoritis. Kesesuaian dari ketiga metode dianalisis secara statistik. Hasil penelitian menunjukkan bahwa terdapat 8 peledakan tidak mencapai target. Parameter penyebab dari ketidaktercapaian fragmentasi yaitu, powder factor yang rendah, rasio (PC/H) yang tidak optimal, rasio (S/B) yang terlalu besar, dan nilai burden relief yang kurang optimal. Metode Rock Engineering System (RES) menunjukkan kesesuaian paling tinggi dengan fragmentasi aktual, dibuktikan dengan perbandingan grafik dan nilai R² sebesar 0,5322, serta nilai RMSE atau nilai eror terendah yaitu 4,95, dibanding dengan metode Kuz-ram dan Cunningham. Dengan demikian perlunya optimasi pada parameter yang menjadi penyebab ketidaktercapaian fragmentasi yang telah dijelaskan untuk mencapai target fragmentasi. Selain itu, metode Rock Engineering System (RES) terbukti menjadi metode prediksi yang lebih andal dan valid untuk digunakan sebagai pembanding dalam merencanakan kegiatan peledakan di lokasi penelitian.

Peran Manajemen Keselamatan Kapal, Keterampilan Crew dan Kemampuan Berkomunikasi dalam Meningkatkan Keselamatan Pelayaran pada Kapal Persada Utama 9

Tri Agus S — 2025-10-27

This study aims to determine the role of ship safety management, crew skills, and communication skills in improving navigational safety on the Persada Utama 9 ship. A qualitative research method was employed using in-depth interviews with crew members and ship management. The findings reveal that the implementation of the International Safety Management (ISM) Code and Safety of Life at Sea (SOLAS) conventions has been carried out through routine inspections, internal audits, and the provision of safety equipment. However, the implementation remains suboptimal due to weaknesses in incident reporting, emergency drill execution, and periodic training. Furthermore, crew competencies, both technical and non-technical, still require improvement, particularly in operating safety equipment, using modern navigation systems, and making decisions under pressure. Communication challenges were also identified, especially in the use of maritime English and Standard Marine Communication Phrases (SMCP). The study emphasizes that maritime safety does not merely depend on administrative compliance with international regulations but also requires the strengthening of safety culture, continuous capacity building for crew members, and the development of effective communication

Hubungan Dukungan Sosial dengan Resiliensi Akademik pada Mahasiswa Perantauan di Universitas Bina Darma Palembang

Nasywa Putri Sahirah — 2025-10-27

Penelitian ini bertujuan untuk mengkaji hubungan antara dukungan sosial dengan resiliensi akademik pada mahasiswa perantauan di Universitas Bina Darma Palembang. Penelitian ini menggunakan pendekatan kuantitatif korelasional dengan uji regresi linear sederhana untuk menguji hipotesis. Populasi penelitian adalah 1.557 mahasiswa perantauan, dengan sampel sebanyak 283 mahasiswa yang dipilih melalui metode purposive sampling. Pengumpulan data dilakukan menggunakan instrumen skala Likert yang terdiri dari Skala Resiliensi Akademik (50 aitem valid) dan Skala Dukungan Sosial (52 aitem valid), yang sebelumnya telah diuji validitas dan reliabilitasnya. Hasil penelitian menunjukkan adanya hubungan positif yang sangat signifikan antara dukungan sosial dan resiliensi akademik, dengan koefisien korelasi (r) sebesar 0,788 dan nilai signifikansi (p) sebesar 0,000 (p<0,05). Nilai koefisien determinasi (R2) sebesar 0,621 menunjukkan bahwa 62,1% variasi resiliensi akademik dapat dijelaskan oleh dukungan sosial, sementara 37,9% sisanya dipengaruhi oleh faktor-faktor lain.

Profiling Pencabulan Anak dibawah Umur: Tantangan dan Solusi dalam Melindungi Anak di Kecamatan Kota Bangun

Tasya Miranda — 2025-10-27

Child molestation is a serious problem that demands special attention from various parties. This study examines profiling techniques as an investigative method in identifying the patterns and characteristics of child molesters in Kota Bangun Sub-district. Whether profiling techniques have the potential to assist law enforcement officials in identifying perpetrators more quickly and accurately. However, limited data, lack of experts, and lack of inter-agency coordination are obstacles in its application. In addition, the victim's fear of reporting and the community's low understanding of child protection rights are also obstacles in preventing and handling cases of sexual abuse. the research uses a descriptive Socio Legal approach and uses a qualitative approach. The types of data used are primary data and secondary data. Data collection techniques in this research use interview techniques and document studies. The data analysis technique uses qualitative data analysis. Based on the results of the research that has been conducted, recommends increasing the capacity of the apparatus in applying profiling techniques, strengthening the crime database system, and educating the public to increase awareness and courage to report. In addition, psychological rehabilitation services for victims need to be optimized to minimize long-term impacts. With a multidisciplinary approach and better coordination, it is hoped that efforts to prevent and handle child abuse can be carried out more effectively.

Peralihan Hak Milik Atas Tanah Berdasarkan Putusan Hakim di Kantor Pertanahan Kota Padang

Desy Putri Utami — 2025-10-27

Tanah pusaka tinggi di Kapalo Koto, Kota Padang, yang sejak 1980 diputus pengadilan sebagai harta ulayat, tetap diterbitkan sertifikat hak milik individu pada 2011, sehingga menimbulkan persoalan hukum terkait pendaftaran tanah ulayat dan perlindungan hak masyarakat adat. Baik, Penelitian ini menggunakan pendekatan yuridis empiris, Jenis penelitian yang digunakan adalah penelitian kualitatif . Teknik pengumpulan data dilakukan melalui wawancara, studi dokumen, dan observasi. Selanjutnya, data dianalisis secara deskriptif kualitatif. Hasil penelitian Proses pendaftaran tanah ulayat kaum di Kota Padang berdasarkan putusan pengadilan dilakukan melalui tahapan administratif dan yuridis yang ketat, mulai dari pelampiran putusan pengadilan inkracht, surat keterangan Kerapatan Adat Nagari (KAN), silsilah kaum, dokumen teknis, hingga verifikasi, penelitian, pengumuman data selama 14 hari, serta pemeriksaan lapangan oleh Kantor Pertanahan. Jika seluruh persyaratan terpenuhi, sertifikat hak atas tanah dapat diterbitkan. Namun, eksistensi tanah ulayat kaum tetap melekat meskipun telah didaftarkan. Dalam praktiknya, tanah sengketa tetap kembali kepada pemilik sah sesuai hukum adat. Akan tetapi, penerbitan sertifikat hak milik individual berpotensi menggerus kedudukan tanah ulayat, sebab tanah pusaka tinggi bersifat komunal dan tidak dapat dialihkan menjadi hak perseorangan.

Independensi Jaksa Pengacara Negara dalam Pendampingan Hukum untuk Pengadaan Barang dan Jasa di Wilayah Hukum Kejaksaan Negeri Payakumbuh

Herma Desvira — 2025-10-27

Pengadaan Barang/Jasa Pemerintah yang diatur dalam Peraturan Presiden (Perpres) Nomor 12 Tahun 2021 sebagai perubahan atas Perpres Nomor 16 Tahun 2018 tentang Pengadaan Barang/Jasa Pemerintah memiliki peranan strategis dalam optimalisasi pemanfaatan anggaran negara. Permasalahan dalam penelitian ini adalah: *Bagaimana independensi Jaksa Pengacara Negara (JPN) dalam memberikan pendampingan hukum terhadap pengadaan barang/jasa. Penelitian ini menggunakan pendekatan yuridis empiris, yakni pendekatan yang menjadikan penelitian lapangan sebagai sumber data primer. Untuk melengkapi dan memperkuat data lapangan tersebut, digunakan pula data sekunder yang bersumber dari studi kepustakaan. Data primer diperoleh melalui wawancara dengan narasumber, yaitu Jaksa Pengacara Negara pada Kejaksaan Negeri Payakumbuh, staf bidang Perdata dan Tata Usaha Negara (DATUN) Kejaksaan Negeri Payakumbuh, Kepala Cabang Kejaksaan Negeri (CABJARI) Payakumbuh di Pangkalan Koto Baru, serta Sekretaris Dinas Pekerjaan Umum dan Penataan Ruang (PUPR) Kota Payakumbuh. Sementara itu, data sekunder dikumpulkan melalui studi kepustakaan, kemudian dianalisis secara kualitatif dan disajikan dalam bentuk deskriptif analitis. Berdasarkan hasil analisis, disimpulkan bahwa tantangan utama bagi JPN dalam memberikan pendampingan hukum adalah menjaga independensinya agar tidak melakukan intervensi di luar batas kewenangan, meskipun terdapat permintaan dari pihak pemohon.

Perbedaan Implementasi Belajar Kitab Kuning Antara Santri Salaf dengan Santri Modern di Pondok Pesantren Asasul Ulum

Adinda Puji Rahmawati — 2025-10-27

This study aims to identify and analyze the differences in the implementation of learning between traditional (salaf) and modern santri at Pondok Pesantren Asasul Ulum. Employing a qualitative case study approach, data were gathered through in-depth interviews and participatory observations of both students and educators. The findings reveal that the implementation of additional review hours for nahwu significantly enhances students' understanding, fostering a collaborative learning environment that bridges traditional and modern educational approaches. This study emphasizes the importance of adaptive teaching methods in pesantren education and highlights how different pedagogical strategies can influence learning outcomes among diverse student groups. The results indicate a clear improvement in students' confidence and their ability to engage with complex materials, reinforcing the necessity for inclusive educational practices in Islamic boarding schools

Analisis Pengaruh Beban, Kepuasan dan Kelelahan Kerja Terhadap Kualitas Pelayanan Dokter dan Perawat di RSU St. Antonius Pontianak

Agnes Tiurmaida Silaban — 2025-10-29

Hospitals, as healthcare service institutions, play a vital role in providing inpatient, outpatient, and emergency care. Service quality is strongly influenced by the performance of healthcare professionals, particularly doctors and nurses, who face high workloads, job satisfaction demands, and the risk of fatigue. Excessive workload may lead to fatigue, stress, and decreased performance, which in turn affect service quality. On the other hand, job satisfaction and the psychological condition of healthcare workers are also assumed to influence service quality. This study was conducted at RSU St. Antonius Pontianak, a class B referral hospital with a high average daily patient visit rate. The purpose of the study was to analyze the influence of workload, job satisfaction, and work fatigue on the service quality of doctors and nurses. The research employed a quantitative survey design by distributing questionnaires to 100 respondents consisting of doctors and nurses. Data analysis was performed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the SMARTPLS 3 software. The results indicate that workload has a significant effect on service quality, while job satisfaction and work fatigue have no significant effect on service quality. These findings suggest that workload is the dominant factor determining service quality, whereas job satisfaction and fatigue do not directly reduce service quality because healthcare professionals continue to maintain professionalism and adhere to service standards. This study implies that hospital management should pay greater attention to workload management among healthcare workers through balanced task distribution, proper shift arrangements, and adequate facility support to ensure continuous improvement in service quality.

Model Bisnis dan Integrasi Rantai Nilai dalam Industri Konstruksi Modular di Indonesia

Lugas Bijak Prasojo — 2025-10-29

The modular construction business model in Indonesia remains fragmented and lacks end-to-end integration, which hinders its efficiency and scalability. This study aims to compare the existing business model with an integrated ideal model, while identifying value chain inefficiencies caused by industry fragmentation. The research method involves mapping the Business Model Canvas elements and analyzing the value chain of modular construction. The findings reveal inefficiencies due to the separation of design and production processes, limited partner manufacturing facilities, and the absence of national standards. This study recommends vertical and horizontal integration strategies to enhance coordination, standardization, and overall efficiency of the national modular construction system in response to sustainably growing large-scale demand.

Analisis Sistem Informasi Berbasis Website dengan Pendekatan Struktural untuk Pendataan dan Distribusi Bantuan Sosial yang Transparan dan Akuntabel di Tingkat RT

Jenny Clarisa azharia — 2025-10-29

Penelitian ini mengeksplorasi implementasi sistem informasi berbasis website untuk mendukung efektivitas dan transparansi dalam proses pendataan serta distribusi bantuan sosial (bansos). Sistem dirancang dengan pendekatan struktural yang melibatkan peran RT (Rukun Tetangga) sebagai penyampai informasi terkait bantuan kepada warga. Validasi kelayakan penerima bantuan sosial dilakukan secara otomatis melalui parameter spesifik, meliputi: kondisi fisik bangunan berdasarkan data timestamp, konsumsi listrik (kWh), tingkat pendidikan terakhir, serta kelengkapan dokumen administrasi kependudukan (KTP dan KK). Inovasi utama penelitian ini adalah mekanisme validasi otomatis yang dapat meminimalkan bias subjektif sekaligus mempertimbangkan keterbatasan akses digital calon penerima. Selain itu, sistem ini dilengkapi dengan kemampuan analitik untuk menghasilkan laporan berkala yang dapat mengidentifikasi penerima bantuan secara berulang, sehingga memungkinkan alokasi sumber daya yang lebih efektif dan akuntabel.

Otomatisasi Klasifikasi Tingkat Urgensi Keluhan E-Layanan Unesa Berbasis TF-IDF dan Logistic Regression

Intan Alpiana — 2025-10-29

Perkembangan teknologi digital menuntut perguruan tinggi untuk menghadirkan layanan akademik yang cepat, tepat, dan responsif. Universitas Negeri Surabaya (Unesa) melalui platform E-Layanan memberikan sarana bagi civitas akademika untuk menyampaikan keluhan terkait kendala penggunaan sistem informasi dan jaringan. Namun, proses klasifikasi tingkat urgensi keluhan masih dilakukan secara manual oleh admin, yang berpotensi menyebabkan keterlambatan penanganan, inkonsistensi penilaian, serta meningkatnya beban kerja. Penelitian ini bertujuan untuk mengembangkan sistem otomatisasi klasifikasi tingkat urgensi keluhan dengan memanfaatkan Term Frequency-Inverse Document Frequency (TF-IDF) sebagai representasi fitur teks, serta Logistic Regression berbobot (class_weight) sebagai model klasifikasi utama. Dataset yang digunakan terdiri dari 79.303 keluhan, dibagi menjadi data latih (70%), validasi (15%), dan uji (15%). Evaluasi model dilakukan menggunakan metrik akurasi, presisi, recall, F1-score, dan confusion matrix. Hasil penelitian menunjukkan bahwa kombinasi TF-IDF dan Logistic Regression berbobot mampu memberikan kinerja yang baik dengan akurasi 92,54% pada data uji. Selain itu, model menunjukkan kemampuan yang tinggi dalam mendeteksi keluhan kritis secara akurat, memastikan prioritas penanganan terjaga secara optimal. Temuan ini menegaskan bahwa penerapan model berbasis pembelajaran mesin dapat meningkatkan efisiensi operasional dan konsistensi klasifikasi dibandingkan pendekatan manual. Sistem yang dikembangkan diharapkan dapat diintegrasikan lebih lanjut ke dalam platform E-Layanan Unesa, mendukung proses penanganan keluhan secara otomatis dan real-time, serta membantu administrasi fokus pada resolusi masalah yang paling mendesak.

Semiotic Analysis on The Interpretation of The Dark Ages in Anime Orb: on The Movements of The Earth

Niken Ratna Saputri — 2025-10-29

Nowadays, the most popular form of animation media is anime, a form of animation media with a unique style that popularized by Japan. This research of semiotic analysis on the interpretation of the Dark Ages in anime Orb: On The Movements Of The Earth aims to find connotative and denotative signs from the anime “Orb: On the Movement of The Earth” related to the interpretation of "The Dark Ages" or the Dark Ages that occurred in Europe around the 15th century. This research using the qualitative research design with Roland Barthes’ semiotic analysis approach through the paradigm of social constructivism. As the result, the representation of the Dark Ages in anime Orb mostly revolves around the rising of science among the common ideology made by the Church. The selected scenes for this research collectively construct a mythologized narrative of the Dark Ages as a period of intellectual repression, gender inequality, and epistemological conflict. The Barthes’ semiotic approach itself helps the researcher revealing how the anime Orb used historical allegory and visual representation to align the meanings beyond the entrenched narratives of power, introducing science as both a rational and moral act of emancipation.

Penerapan Sentence-Bert dan Cosine Similarity untuk Pencarian Semantik Dokumen Skripsi dalam Format PDF

Muhammad Abdul Hafizh Fathuddin — 2025-10-29

Pencarian dokumen skripsi pada repositori digital umumnya masih terbatas pada pencocokan kata kunci sehingga sering menghasilkan temuan yang kurang relevan. Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk membangun sistem pencarian semantik dokumen skripsi dalam format PDF dengan memanfaatkan Sentence-BERT (SBERT) dan metode Cosine Similarity yang dipadukan dengan ontologi untuk memperkaya pemahaman makna query. Sistem ini dirancang agar mampu memahami maksud pengguna secara lebih mendalam, baik ketika query diberikan dalam bentuk kata, frasa, kalimat, maupun paragraf. Tahapan penelitian meliputi ekstraksi teks dari dokumen PDF, preprocessing, tokenisasi WordPiece, serta pembentukan vektor representasi kalimat menggunakan SBERT. Skor relevansi dihitung dengan kombinasi bobot cosine similarity (0,7) dan ontologi (0,3) sehingga sistem dapat menampilkan dokumen dengan makna paling mendekati query. Hasil pengujian menunjukkan bahwa sistem mampu memberikan hasil pencarian yang relevan dengan nilai Mean Reciprocal Rank (MRR) konsisten sebesar 1.0 pada semua jenis query. Nilai Precision rata-rata mencapai 0,80 dan Recall rata-rata sebesar 0,92. Perbandingan dengan metode Keyword Matching menunjukkan bahwa metode semantik lebih unggul dengan Precision rata-rata 0,88 dan Recall 0,65 dibandingkan keyword yang hanya mencapai Precision 0,24 dan Recall 0,12. Temuan ini membuktikan bahwa sistem semantik efektif dalam menempatkan dokumen paling relevan di peringkat teratas dan lebih unggul dibandingkan pencarian berbasis kata kunci, meskipun cakupan hasil masih perlu ditingkatkan melalui pengayaan ontologi dan perluasan dataset.

Pengaruh Kinerja Customer Service Import, Kinerja Pelabuhan dan Respon Billing DJBC (Direktorat Jendral Bea dan Cukai) Terhadap Kelancaran Pengeluaran Cargo di PT. Berdiri Matahari Logistik

Atika Hartari Situmeang — 2025-10-30

This study aims to analyze the impact of import customer service performance, port performance, and DJBC (Directorate General of Customs and Excise) billing response on the smoothness of cargo expedition at PT. Berdiri Matahari Logistik. The main issues identified include limited performance of customer service import, low port skills, and weak DJBC billing response, which affect the smoothness of cargo expedition. A quantitative method with a survey approach was used to collect data through questionnaires distributed to 102 service users in 2024. Data analysis was performed using SmartPLS 3 to test the structural equation model (SEM PLS). The results show that import customer service performance, port performance, and DJBC billing response have a significant positive impact on the smoothness of cargo expedition. It is recommended that PT. Berdiri Matahari Logistik improves customer service performance, provides ongoing training for service users, and implements a technology-based DJBC billing response system to enhance operational efficiency.

Impact of Organizational Culture and Work Ethic on Employee Performance with Commitment as a Mediating Factor Among Generation Z Employees

Witania Putri Anwar — 2025-10-30

This study looks at how company culture and work ethic affect the performance of Generation Z employees, using employee engagement as a mediator. Data were obtained using an associative quantitative technique through an online survey of Generation Z employees (ages 18-28 with at least six months of service) and analyzed using PLS-SEM. The results show that company culture has a favorable and considerable impact on performance, both directly and indirectly through employee engagement. However, work ethic only has a major impact on performance when employee participation is fully mediated. One important result is that employee involvement does not directly boost Generation Z performance; rather, intrinsic motivation has a larger effect.

The Influence of Compensation on Employee Retention and Job Satisfaction as Mediating Variables in Generation Z

Irsyad Adiatma — 2025-10-30

This study investigates how salary influences work satisfaction and retention among Generation Z employees in Surabaya, using job satisfaction as a mediator. The study uses an explanatory quantitative method to address high turnover rates, which are connected to wage discontent and limited career advancement. Questionnaires were used to collect data from 80 respondents, which were then analyzed with multiple linear regression, t-tests, and Sobel tests. The results reveal that salary has a favorable and considerable impact on both work satisfaction and retention. Job satisfaction has a favorable influence on retention and serves as a mediator between salary and retention. Finally, greater remuneration increases job happiness, which enhances Generation Z employee retention, emphasizing the need of competitive and equitable pay practices.

Peran Logistic Performance Terhadap Customer Loyalty dengan Customer Satisfaction sebagai Variabel Intervening (Studi Kasus E-Commerce)

Yosapat Parningotan Narohito — 2025-10-30

This study aims to analyze the effect of logistic performance on Customer Loyalty in the context of e-commerce, with Customer Satisfaction as a mediating variable. Three dimensions of logistic performance are examined: Logistic Service Quality, Cost Delivery, and Integration Process. A quantitative approach is used with descriptive and inferential analysis techniques. Data were collected through an online survey of logistics service users in e-commerce platforms and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that Logistic Service Quality has a significant negative direct effect on Customer Loyalty, suggesting an anomaly in customer expectations toward logistics services. Conversely, Cost Delivery and Integration Process show significant positive effects on Customer Loyalty. Regarding Customer Satisfaction, Logistic Service Quality and Cost Delivery have positive impacts, while Integration Process has a negative influence. Furthermore, Customer Satisfaction significantly increases Customer Loyalty, reinforcing its mediating role in the model. The mediation analysis reveals that Customer Satisfaction successfully mediates the relationship between Logistic Service Quality and Customer Loyalty, turning a negative direct effect into a positive indirect one. However, for the Integration Process, an indirect negative effect on Customer Loyalty through Customer Satisfaction is observed, indicating that complex or user-unfriendly systems may reduce Customer Satisfaction and loyalty. These findings imply that logistics companies should not only focus on cost efficiency and technological integration but also consider customer comfort and satisfaction to foster long-term loyalty in the e-commerce ecosystem.

Hubungan Pola Asuh dan Tingkat Alexithymia pada Remaja di Kota Jakarta

Rudy Pratama — 2025-10-30

Penelitian ini bertujuan melihat hubungan antara pola asuh orangtua dengan tingkat alexithymia remaja di kota Jakarta. Penelitian ini memanfaatkan pendekatan kuantitatif dengan metode korelasional. Partisipan dalam penelitian ini berjumlah 115 partisipan yang merupakan remaja berusia 11 hingga 18 tahun yang berdomisili di kota Jakarta. Variabel Pola Asuh diukur menggunakan alat ukur The Parental Authority Questionnaire (PAQ) sedangkan variabel tingkat Alexithymia diukur menggunakan Toronto Alexithymia Scale (TAS – 20). Memanfaatkan uji korelasi Spearman, didapatkan hasil bahwa terdapat hubungan signifikan antara pola asuh otoriter dan permisif baik itu dari pihak ayah ataupun ibu dengan tingkat alexithymia, sedangkan untuk pola asuh otoritatif baik itu dari pihak ayah ataupun ibu tidak memiliki hubungan yang signifikan dengan tingkat alexithymia.

Evaluasi Efektivitas Kunjungan Rawat Jalan dengan Menggunakan Alur Pendaftaran E-Registrasi di RS Bhayangkara TK III Palangkaraya Tahun 2025

Uliza Nur Aini — 2025-10-30

The development of information and communication technology has driven innovations in healthcare services, one of which is E-Registration, aimed at improving administrative efficiency and enhancing patient experiences during outpatient registration. This study was conducted at Bhayangkara Hospital Level III Palangka Raya, which has implemented the SIAP Online V2 application as its e-registration system. The research design used was quantitative with a cross-sectional approach. The independent variables in this study were the use of e-registration flow and patient satisfaction, while the dependent variable was service effectiveness. The main analytical instruments employed were univariate, bivariate, and multivariate analyses, with data processed using SPSS version 25. The results showed that outpatient visits between May and July 2025 indicated an increase in e-registration usage from 83% in May to 90% in July. Statistical analysis revealed that the registration flow did not significantly affect outpatient service effectiveness (p = 0.154 > 0.05). Patient satisfaction was not found to have a direct influence on effectiveness, suggesting that service effectiveness is more determined by the smoothness of the registration flow rather than subjective perceptions of satisfaction. These findings confirm that e-registration plays an essential role in enhancing outpatient service effectiveness, while patient satisfaction serves more as a perceptual aspect that does not necessarily correlate with system efficiency.

Perlindungan Hukum Terhadap Hak Untuk Membela diri bagi Anggota Polri yang di sidang Kode Etik dengan Vonis Pemberhentian Tidak Dengan Hormat

Andy Prasetia — 2025-10-30

Legal Protection of the Right to Self-Defense for Members of the Indonesian National Police Tried in Code of Ethics Hearings with a Dishonorable Discharge Verdict,” examines the tension between Polri’s disciplinary mechanisms and Indonesia’s criminal justice system. In practice, police personnel accused of criminal offenses are frequently subjected to Dishonorable Discharge (PTDH) through code of ethics hearings before a final criminal judgment (inkracht van gewijsde) is issued. This raises questions about the protection of the right to self-defense, the presumption of innocence, and the principle of justice. The study aims to (1) analyze how legal protection for self-defense should be guaranteed in Polri’s code of ethics hearings, and (2) assess whether PTDH imposed prior to a binding criminal verdict is consistent with the principles of Indonesian law. Findings indicate that, while regulations mandate adherence to audi et alteram partem, the presumption of innocence, and procedural safeguards under the Penal Code and Code of Criminal Procedure, in practice PTDH is often applied prematurely, undermining legal certainty and fairness. Case comparisons, including Brigadier Andriansyah (pre-inkracht) and Bripka Yuswindra (post-inkracht), highlight inconsistent practices within the institution. The research concludes that PTDH should only be executed after a final criminal judgment, thereby ensuring substantive justice, legal certainty, and the protection of fundamental rights. Recommendations include harmonizing disciplinary and criminal justice processes and revising internal Polri regulations to align with constitutional and criminal law principles.

Terapi Sabar dalam Menurunkan Stres Akademik pada Mahasiswa yang Mengerjakan Skripsi di Kota Padang

Rahma Dwi Putri — 2025-10-31

Stres merupakan respons umum yang dialami mahasiswa saat mengerjakan skripsi. Pada umumnya, mahasiswa mengalami kesulitan dalam mengelola emosi pada saat mengalami kekhawatiran dalam menyelesaikan skripsi, seperti cemas, sulit berkonsentrasi, susah tidur dan hilangnya motivasi dalam mengerjakan skripsi. Terapi sabar, dengan fokus pada pengembangan kesadaran diri dan manajemen emosi, menawarkan pendekatan holistik dalam mengatasi stres. Penelitian ini bertujuan untuk mengukur efektivitas terapi sabar dengan menggunakan terapi kelompok dalam menurunkan tingkat stres akademik pada mahasiswa yang menyelesaikan skripsi di Kota Padang. Metode penelitian yang digunakan adalah Quasi Eksperimen dengan desain penelitian One Group Pretest- Posttest Design. Populasi dalam penelitian ini adalah seluruh mahasiswa Psikologi Upi YPTK Padang yang sedang mengerjakan skripsi dengan menggunakan Teknik purposive sampling. Alat ukur yang digunakan academic stress Scale dari dengan nilai validitas sebesar 0,862 dan reliabilitas sebesar 0,977. Hasil pengukuran pada pretest-posttest menunjukkan penurunan tingkat stres akademik dari Tingkat stres akademik tinggi ke Tingkat stres akademik rendah sebanyak 35%. Adapun analisa statistika dengan uji Paired Samples Test menunjukan skor p value = 0,013 < 0,05 yang berarti terapi kesabaran secara signifikan berpengaruh dalam menurunkan tingkat stres akademik mahasiswa Psikologi Upi YPTK Padang yang sedang mengerjakan skripsi. Keterbatasan penelitian ini terletak pada ukuran sampel dan desain penelitian, sehingga pada penelitian selanjutnya disarankan untuk memperluas sampel penelitian.

Pembebanan Uang Pengganti kepada Saksi dalam Perkara Tindak Pidana Korupsi pada Pengadilan Negeri Padang (Studi Kasus Putusan No. 24/Pid.Sus-Tpk/2022/Pn.Pdg)

Chyntia Prihatin Ningsih — 2025-10-31

Korupsi masih menjadi masalah yang merajalela di Indonesia, termasuk di sektor olahraga Kota Padang. Kasus No. 24/Pid.Sus-TPK/2022/PN.Pdg melibatkan Davitson dan Nazar, pejabat Komite Olahraga Nasional (KONI) Padang, yang dihukum dengan dakwaan subsidair berdasarkan Pasal 3 Undang-Undang Pemberantasan Tindak Pidana Korupsi. Pengadilan juga memerintahkan saksi Kennedi yang bukan terdakwa untuk membayar uang pengganti sebesar Rp144.248.826 atas keterlibatannya dalam kasus korupsi tersebut. Penelitian ini mengkaji penentuan pertanggungjawaban pidana dan dasar hukum untuk menjatuhkan pertanggungjawaban finansial kepada seorang saksi. Dengan menggunakan pendekatan hukum empiris dengan tinjauan pustaka dan wawancara, temuan penelitian menunjukkan bahwa kedua terdakwa dijatuhi hukuman 1,5 tahun penjara dan denda, sementara beban finansial yang ditanggung Kennedi semata-mata didasarkan pada peran proseduralnya. Penelitian ini merekomendasikan agar jaksa lebih berhati-hati dalam mengidentifikasi penerima manfaat sebenarnya dari korupsi untuk memastikan hasil hukum yang adil dan akuntabel.

Kata Kunci: Tanggung Jawab, Pembebanan Uang Pengganti,Tindak Pidana Korupsi

Hubungan Regulasi Emosi dengan Resiliensi pada Peserta Lari di Clujb Jasdam II Sriwijaya

Risko Wijaya — 2025-10-31

Penelitian ini bertujuan untuk mengkaji hubungan antara regulasi emosi dan resiliensi pada peserta Club Lari Jasdam II Sriwijaya. Menggunakan pendekatan kuantitatif korelasional, penelitian ini melibatkan 119 peserta yang dipilih melalui purposive sampling dari total 200 populasi. Data dikumpulkan menggunakan skala Likert yang terdiri dari Skala Resiliensi (53 aitem valid) dan Skala Regulasi Emosi (40 aitem valid), yang telah melewati uji validitas dan reliabilitas. Hasil analisis regresi linear sederhana menunjukkan hubungan positif dan sangat signifikan antara regulasi emosi dan resiliensi, dengan koefisien korelasi (R) sebesar 0,994 dan nilai signifikansi (p) sebesar 0,000 (p<0,05). Koefisien determinasi (R2) sebesar 0,987 mengindikasikan bahwa regulasi emosi memiliki kontribusi sebesar 98,7% terhadap resiliensi. Temuan ini menegaskan bahwa regulasi emosi merupakan faktor kunci yang signifikan dalam membentuk resiliensi peserta, dengan sisa 1,3% dipengaruhi oleh faktor lain di luar model penelitian.

Analisis Pengaruh Port Service Quality Terhadap Customer Loyalty Dimediasi Oleh Customer Experience Dan Customer Satisfaction di Terminal Peti Kemas Tanjung Priok

Anggi Nurul Amanda — 2025-10-31

This study investigates the relationship between Port Service Quality (PSQ) and Customer Loyalty (CL), taking into account the mediating roles of Customer Experience (CE) and Customer Satisfaction (CS) in the context of import activities at the Tanjung Priok Container Terminal. The research is motivated by the declining competitiveness of Tanjung Priok Port in comparison to other major ports such as Tanjung Perak, and the growing necessity to retain customer loyalty amid rising expectations for logistics efficiency and digital transformation in port operations. A critical strategic factor in enhancing port service efficiency lies in the optimization of port administration functions, particularly those carried out by the Harbormaster and Port Authority Office (KSOP). KSOP plays a key role in overseeing and facilitating port operations, including coordination in traderelated processes such as customs clearance and quarantine. These administrative procedures have been significantly streamlined through the adoption of the Single Submission Management (SSM) system—an integrated electronic platform that enables faster, cross-agency document processing. Employing a quantitative approach, this study utilizes Partial Least Squares–Structural Equation Modeling (PLS-SEM) to analyze data collected from 200 active importers operating at Tanjung Priok Port. The research model considers PSQ as the independent variable, CE and CS as mediating variables, and CL as the dependent variable. The findings demonstrate that PSQ has a statistically significant effect on CL, both directly and indirectly through the mediation of CE and CS. These results underscore the importance of service quality enhancement as a means to improve customer experience and satisfaction, ultimately fostering greater customer loyalty. Strengthening digital infrastructure and inter-agency coordination through systems such as SSM is thus essential for improving port competitiveness and long-term customer retention.

The Influence of Entrepreneurial Orientation, Product Innovation, and Strategic Managerial Capabilities on Business Sustainability

Ari Sulistyowati — 2025-10-31

The purpose of this study is to develop hypotheses related to factors that influence business sustainability, especially in MSMEs in Indonesia. The writing technique used in this literature review study is Comparative Analysis. The data collection technique is to use literature studies or review previous relevant articles. The data used in this descriptive qualitative approach came from previous studies relevant to this research and sourced from academic online media such as Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Q2-Q4 Emerald, Elsevier, Sage, Web of Science, Sinta 2-5 Journal, DOAJ, EBSCO, Google Scholar, and digital reference books. The results of the literature review with MSME actors in Indonesia as the object are as follows: 1) Entrepreneurial orientation affects business sustainability, 2) Product innovation affects business sustainability, and 3) Strategic managerial capabilities affect business sustainability. This study contributes to the understanding of factors that influence the sustainability of MSME businesses in Indonesia, with a focus on factors such as entrepreneurial orientation, product innovation, and strategic managerial capabilities. This study adds new insights into other factors that influence entrepreneurial orientation, product innovation, and strategic managerial capabilities, especially in MSMEs in Indonesia. Thus, it can be used as a reference in future literature.

Pengaruh Kualitas Sumber Daya Manusia dan Manajemen Perawatan Kapal Terhadap Sistem Manajemen Keselamatan Kapal Dimediasi oleh Kinerja Staff Galangan Kapal pada PT. Dok Pantai Lamongan

Purnomo Ramadhani Ginting — 2025-11-06

This study aims to analyze the effect of human resource quality and ship maintenance management on the ship safety management system with the performance of shipyard staff as a mediating variable at PT. Dok Pantai Lamongan. Human resource quality and maintenance management are strategic factors in minimizing accident risks and ensuring operational safety in shipping. This research uses a descriptive quantitative approach with inferential analysis through Structural Equation Modeling (SEM) methods. Data were collected from 218 respondents who are shipyard staff directly involved in maintenance and operational activities. The results indicate a significant positive direct effect between human resource quality and ship maintenance management on shipyard staff performance and the ship safety management system. Furthermore, there is a significant positive direct effect between shipyard staff performance and the ship safety management system, as well as a significant positive indirect effect between human resource quality and ship maintenance management on the ship safety management system, mediated by the shipyard staff performance. These findings emphasize that improving human resource quality through training, work discipline, and strengthening a structured maintenance management system will optimize the performance of shipyard staff and ultimately strengthen the ship safety system. This study implies that PT. Dok Pantai Lamongan needs to emphasize human resource competency improvement programs and digitally integrated maintenance management to ensure the sustainability of ship operational safety

Peran Orang Tua dan Teman Sebaya dalam Meningkatkan Learning Motivation Anak Berkebutuhan Khusus Usia SD/MI.

Ade Rahayu — 2025-11-08

Inclusive education is key to ensuring equal access to learning for Children with Special Needs (CSN), particularly those who are tunawicara (speech-impaired) and face verbal communication barriers. This study examines the roles of parents and peers in enhancing learning motivation among tunawicara students in inclusive age elementary schools, emphasizing the critical influence of socio-emotional factors on learning success. Employing an analytical library research method based on Miles and Huberman’s framework, data were drawn from journals, legal documents, and credible literature. Findings reveal that parents play a strategic role through emotional support, home-based speech training, and school collaboration, while peers function as peer tutors and social mediators who boost self-confidence and verbal interaction. Together, they synergistically foster an inclusive and motivating learning environment. The study affirms that inclusive education requires more than infrastructure—it demands active participation from families and peer groups

The Use of Aerial Drone Technology for Landslide Investigation in Nickel Mining PT. KLM

Hendy Baehaqi — 2025-11-11

This study explores the use of drone technology to assess landslides within PT. KLM’s nickel mining area. Key challenges in collecting geotechnical data include difficult terrain, landslide risks, and limitations of conventional survey methods. The research applies the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) approach to identify issues, collect and analyze drone data, and develop solutions to reduce landslide risks. Drone flights were conducted at altitudes of 100 m, 150 m, and 200 m, producing maps that evaluate each flight's image resolution, collision risk, photo coverage, flight area, and suitability. Based on these results, the 150 m altitude was selected as optimal. Using Real Time Kinematic (RTK) processing, the drone data showed an average accuracy variance of about 0.317 meters. Findings indicate that drone data effectively produces high-resolution orthophotos, contour maps, and 3D models to monitor terrain changes before and after landslides. Overall, drone technology improves efficiency, enhances safety, and increases data quality for better landslide risk management in nickel mining.

A Bibliometric Analysis of Current Research Trends in Korean Webtoons from 2018 to 2025

Eko Nur Cahyo — 2025-11-11

In the digital era, Webtoons have gained remarkable popularity, especially among young people accustomed to online media. This growth supports their global expansion as digital consumption rises. People increasingly prefer online entertainment, making Webtoons widely accessible. This paper is a quantitative research and is intended to examine keyword networks to analyze Webtoon-related studies. Results show “Webtoon” as the most frequent keyword, linked to themes such as Korean wave, brands, transmedia storytelling, and comics globalization. These connections highlight Webtoons’ transformation from digital comics into a global creative industry, influencing marketing, animation, and digital regulation. Although less frequent, transmedia storytelling remains significant, positioning Webtoons within a cross-media ecosystem adapted into films and dramas. Ultimately, Webtoons emerge as both cultural phenomena and creative industry drivers.

Strategi Komunikasi Dinas Kesehatan dalam Sosialisasi Penurunan Stunting Melalui Kegiatan Posyandu di Desa Cihuni

Ramdani Ramdani — 2025-11-13

This study examines the communication strategy of the Health Office and the cadres of the Cihuni Village Posyandu, Pangatikan District, Garut Regency in an effort to accelerate stunting reduction. Using a qualitative approach, data was collected through in-depth interviews, observations, and documentation of posyandu cadres, village officials, and health center workers. The results of the study show that the success of stunting prevention socialization is influenced by three main factors: the preparation of simple and relevant nutrition messages, the selection of appropriate communication channels, and the credibility of communicators. A combination of face-to-face through posyandu, home visits, and the use of digital media such as WhatsApp has been shown to increase the participation of mothers under five and encourage behavior change, such as increased adherence to exclusive breastfeeding and monitoring of child growth. The obstacles faced include low attendance of residents during the harvest season, limited educational media, and diverse health literacy. However, the community's response showed an increase in knowledge and active involvement in posyandu activities, indicating the effectiveness of the communication strategy implemented. This research emphasizes the importance of synergy between village governments, health workers, and posyandu cadres in conveying contextual and sustainable health messages to achieve the national target of stunting reduction.

Dampak Transformational Safety Leadership dan Safety Culture terhadap Safety Behavior Melalui Safety Motivation Awak Kapal pada PT. Pelayaran Karana Line Cabang Pulau Batam

Firhand Aulia Ramadhan — 2025-11-13

This study aims to analyze the impact of transformational leadership and culture on safety behavior through the motivation of crew members at PT. Pelayaran Karana Line branch in Pulau Batam. Using a quantitative research method, data were collected through questionnaires distributed to the crew members. The results of the study indicate that transformational leadership and organizational culture have a positive and significant impact on safety behavior, mediated by the motivation of the crew. These findings provide practical implications for the company's management in enhancing workplace safety onboard ships.

Rancang Bangun Sistem Otomasi Pengatur Nutrisi pada Tanaman Hidroponik Nutrient Film Technique (NFT) dengan Sistem Pembangkit Listrik Off Grid Photovoltalk

Gebby Yolanda Nurhaliza — 2025-11-13

Sistem hidroponik dengan teknik Nutrient Film Technique (NFT) memerlukan pemantauan dan pengaturan nutrisi yang tepat untuk menjaga efisiensi pertumbuhan tanaman serta kualitas hasil panen. Pada sistem konvensional, proses pemantauan dan pengatur nutrisi umumnya masih dilakukan secara manual sehingga sering terjadi ketidaktepatan kadar larutan nutrisi yang berdampak pada penurunan hasil panen serta ketergantungan pada listrik dari jaringan umum. Penelitian ini bertujuan untuk mengembangkan sistem pengendalian nutrisi otomatis berbasis NFT yang menggunakan sumber daya listrik dari panel surya off-grid. Metode penelitian meliputi studi Pustaka, perancangan sistem, implementasi, dan pengujian. Sistem menggunakan beberapa komponen elektronika seperti Arduino Uno, sensor TDS, solenoid valve, digital timer, keypad, dan LCD. Digital timer mengatur jadwal operasi selama 9 jam aktif dan 15 jam non-aktif setiap hari untuk menghemat energi. Selenoid valve bekerja berdasarkan data sensor TDS, membuka saat nilai PPM di bawah batas minimum dan menutup saat nilai melebihi batas maksimum. Hasil pengujian menunjukkan sensor TDS memiliki tingkat akurasi tinggi dengan rata-rata sebesar 0.75%, dan solenoid valve merespons dengan baik terhadap perubahan kadar nutrisi. Sistem panel surya menyediakan pasokan listrik stabil sehingga sistem dapat beroperasi sesuai jadwal tanpa bergantung pada sumber listrik konvensional. Kesimpulannya, sistem otomatis pengendalian nutrisi NFT berbasis energi surya ini meningkatkan efisiensi, akurasi dan keberlanjutan dalam budidaya hidroponik NFT berbasis energi terbarukan.

Peranan Sumber Daya Manusia (SDM) yang Berkualitas dalam Pengawasan dan Pengendalian Penerapan Eco Airport di Bandara I Gusti Ngurah Rai

Novel Novel — 2025-11-13

Gagasan Eco Airport mencakup perancangan, pengembangan, dan pengoperasian bandara dengan tujuan membangun fasilitas dan infrastruktur transportasi yang berkelanjutan secara ekologis baik di dalam bandara maupun di sekitarnya. Bandara I Gusti Ngurah Rai mendapat penghargaan sebagai bandara terbaik ketiga di dunia untuk kategori bandara berkapasitas 15—25 juta penumpang per tahun, menurut survei Airport Service Quality (ASQ) oleh Airport Council International (ACI). Penelitian ini dimaksudkan guna untuk mengkaji dampak langsung dan tidak langsung dari pengawasan dan pengendalian oleh PT Angkasa Pura Indonesia terhadap pelaksanaan Eco Airport, yang dimediasi oleh kualitas sumber daya manusia di Bandara I Gusti Ngurah Rai. Penelitian ini menggunakan metodologi deskriptif kuantitatif dengan menggunakan pendekatan survei. Partisipan dalam tesis ini ialah seluruh personel PT Angkasa Pura Indonesia di Bandara I Gusti Ngurah Rai yang terkait dengan Eco Airport. Metode sampel yang dipergunakan ialah purposive sample, dengan mempergunakan saturation sampling dengan jumlah responden sebanyak 60 orang. Metode pengumpulan data mempergunakan kuesioner yang telah melalui uji validitas dan reliabilitas. Penelitian ini mempergunakan teknik analisis jalur SEM dengan mempergunakan perangkat lunak Smart Partial Least Square (PLS) versi 3.2.9. Temuan studi ini mendapati bila pengawasan dan pengendalian oleh PT Angkasa Pura Indonesia terhadap penerapan Eco Airport secara langsung maupun tidak langsung yang dimediasi oleh kualitas sumber daya manusia di Bandara I Gusti Ngurah Rai memengaruhi positif dan substansial.

Pengaruh Kualitas Pelayanan dan Customer Relationship Management Terhadap Loyalitas Pelanggan Dimediasi Kepuasan Pelanggan pada Perusahaan Pelayaran Nasional

Humam Imaduddiin — 2025-11-13

In shipping industry like in PT Kemala Shipping, service quality includes ship condition, schedule reliability, and onboard ship services, whereas Customer Relationship Management manages customer interaction, including scheduling and complaint handling. PT Kemala Shipping faces such problems as no on-schedule ship availability and technical issues that disrupt customer experience as well as inability to handle complaints making the situation worse.. Customer Relationship Management often needs to be integrated with other systems such as ship management systems, booking systems, and financial systems, but PT Kemala Shipping has limited integration systems that cause inconsistent or fragmented data. The objectives of this study include analyzing the direct and indirect effects of Customer Relationship Management and service quality on customer loyalty mediated by customer satisfaction.The research method used path analysis with a sample of 97 ship charterers at PT Kemala Shipping, and through a nonprobability sampling approach with Saturated Sampling. The results of this research indicate that customer satisfaction can mediate the influence of Service Quality and Customer Relationship Management on customer loyalty