Factors Inhibiting the Implementation of Electronic Medical Records in the Inpatient Department of Hospital X in Bandung
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Published
Mar 29, 2025
Abstract
The development of the internet in the healthcare sector, particularly in the implementation of electronic medical records (EMR), aims to enhance the effectiveness of inpatient services at Hospital X in Bandung. The study employed a qualitative descriptive method, with data collected through field observations, literature reviews, and interviews with the head of the medical records department and six medical record staff members. The research findings indicate that the implementation of EMR at the hospital has been progressing well. However, some challenges were identified, such as the inefficiency of three registration staff members due to frequent computer or network (LAN) issues. Additionally, the transition to EMR has taken longer because the staff are still adjusting to the new system. As a solution, the study recommends regular maintenance of the infrastructure supporting EMR and continuous socialization and training programs for staff. These suggestions are expected to improve the effectiveness of EMR utilization at the hospital.
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How to Cite
Suryani, A. I. and Apriyani, P. (2025) “Factors Inhibiting the Implementation of Electronic Medical Records in the Inpatient Department of Hospital X in Bandung”, Ranah Research : Journal of Multidisciplinary Research and Development, 7(3), pp. 2246-2252. doi: 10.38035/rrj.v7i3.1470.
References
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Eryando, T., Sipahutar, T., & Pratiwi, D. (2017). Theory and Application of Health Data Collection: Including Basic Biostatistics. Yogyakarta: Rapha Publishing. (Book)
Franki, & Sari, I. (2022). Evaluation of Electronic Medical Records with the HOT-fit Method at the Neurology Clinic of Mitra Plumbon Hospital. Journal of Health Research Suara Forikes, 13(1), 43–51. https://doi.org/10.33846/sf13108 (Online Journal Article)
Hatta, G. (2017). Guidelines for Health Information Management in Healthcare Facilities (Revised Edition 3). Jakarta: UI Press. (Edited Book)
Hartati, & Aini, R. (2023). Benefits of Implementing Electronic Medical Records for Hospital Management in Indonesia. Journal of Operation System, 01(2), 91–98. https://www.ejournal.ybpindo.or.id/index.php/jos (Online Journal Article)
Herlambang, S. (2016). Management of Hospital Health Services. Yogyakarta: Goyshen Publishing. (Book)
Husna, R. A., & Ningsih, E. R. (2024). Risk Identification in Inpatient Electronic Medical Records Using the FMEA Method at Islam Hospital Banjarmasin. Journal of Health Service Management, 1(2). https://doi.org/10.52674/jmpl.v1i2.142 (Online Journal Article)
Husni, M. A. R. (2022). Aspects of Security and Privacy in the Implementation of Electronic Informed Consent in the Surgical Unit of RSU Anna Medika Madura Bangkalan. Journal of Medical Records and Health Information, 5(2), 72. https://doi.org/10.31983/jrmik.v5i2.8376 (Online Journal Article)
Juliantari, N. K., Adiningsih, L. Y., Putri, P. C. S., Putra, G. W., & Pradnyani, P. E. (2023). Description of the Implementation Process of Electronic Medical Records in the Outpatient Unit Using the HOT-fit Method at Ari Canti General Hospital. The Journal of Management Information and Health Technology, 1(1), 29–34. https://www.ejournal.politeknikkesehatankartinibali.ac.id/index.php/maintekkes/article/view/121 (Online Journal Article)
Ministry of Health of the Republic of Indonesia. (2022). Minister of Health Regulation of the Republic of Indonesia Number 24 of 2022 concerning Medical Records. https://yankes.kemkes.go.id/unduhan/fileunduhan_1662611251_882318.pdf (Web Page)
Lakhmudien, R., Indradi, E. N., Nugraha, E., & Setiyono, I. A. (2023). Understanding of Medical Recorders on the Implementation of Electronic Medical Records Based on Ministerial Regulation Number 24 of 2022. Journal of Scientific Horizons, 2(9). https://doi.org/10.53625/jcijurnalcakrawalailmiah.v2i9.5803 (Online Journal Article)
Maliala, S. P., & Suryani, A. I. (2024). Effectiveness of Electronic Medical Records in Supporting the Performance Quality of Medical Recorders at RSUD Bandung Kiwari. Journal of MBI, 18(12). https://doi.org/10.33758/mbi.v18i12.876 (Online Journal Article)
Naurah, G., Simarmata, M., & Sidi Jambak, R. (2024). Patient Rights and Privacy in Hospitals in the Era of Digitalization. COMSERVA: Journal of Research and Community Service, 3(12), 4798–4805. https://doi.org/10.59141/comserva.v3i12.129 (Online Journal Article)
Notoatmodjo, S. (2010). Health Research Methods (Revised Edition). Jakarta: Rineka Cipta Publisher. (Book)
Putri, Y. A., Wikansari, N., & Febrianta, N. S. (2023). Readiness Analysis for the Implementation of Electronic Medical Records at Kasihan II Health Center, Bantul. Journal of Health Science, 2(2), 17–23. (Journal Article)
Rahma, A., & Suryani, A. I. (2024). Analysis of User ID Password Replacement in the Electronic Medical Record System to Maintain Medical Record Data Security at Hermina Arcamanik Hospital. Journal of MBI, 18(12). https://doi.org/10.33758/mbi.v18i12.876 (Online Journal Article)
Risnawati, & Purwaningsih, E. (2024). Analysis of Barriers in the Implementation of Electronic Medical Records at Karang Asam Health Center, Samarinda. Journal of Community Service in the Archipelago, 5(2), 1603–1608. http://doi.org/10.55338/jpkmn.v5i2.3053 (Online Journal Article)
Rosalinda, R., Setiatin, S. S., & Susanto, A. S. (2021). Evaluation of the Implementation of Outpatient Electronic Medical Records at X General Hospital, Bandung in 2021. Cerdika: Indonesian Scientific Journal, 1(8), 1045–1056. https://doi.org/10.36418/cerdika.v1i8.135 (Online Journal Article)
Rusdi, A. J., Rusfadir, A., & Ali Raharusun, K. A. (2024). Optimization of the Implementation of Electronic Medical Records at Karel Sadsitubun Langgur Maluku Tenggara Hospital. Ulil Albab: Multidisciplinary Scientific Journal, 3(8), 773. (Journal Article)
Sabarguna, S. (2008). Computerized Medical Records. Jakarta: UI-Press. (Book)
Septiana, S. (2021). Literature Study: Barriers to the Implementation of Electronic Medical Records in Hospitals. Gadjah Mada University. (Thesis)
Sugiyono, P. D. (2017). Business Research Methods: Quantitative, Qualitative, Combined R&D Approaches. Bandung: CV. Alfabeta. (Book)
Widayanti, E., Septiana, D. H., Irmaningsih, M., Putri, V. A., & Budi, S. C. (2023). Readiness of Samigaluh I Health Center in Transitioning from Conventional Medical Records to Electronic Medical Records. Indonesian Journal of Health Information Management (JMIKI), 11(2), 102–107. https://doi.org/10.33560/jmiki.v11i2.555 (Online Journal Article)
Law of the Republic of Indonesia Number 29 of 2009 concerning Medical Practice. (2009). Article 47. (Web Page)
Eryando, T., Sipahutar, T., & Pratiwi, D. (2017). Theory and Application of Health Data Collection: Including Basic Biostatistics. Yogyakarta: Rapha Publishing. (Book)
Franki, & Sari, I. (2022). Evaluation of Electronic Medical Records with the HOT-fit Method at the Neurology Clinic of Mitra Plumbon Hospital. Journal of Health Research Suara Forikes, 13(1), 43–51. https://doi.org/10.33846/sf13108 (Online Journal Article)
Hatta, G. (2017). Guidelines for Health Information Management in Healthcare Facilities (Revised Edition 3). Jakarta: UI Press. (Edited Book)
Hartati, & Aini, R. (2023). Benefits of Implementing Electronic Medical Records for Hospital Management in Indonesia. Journal of Operation System, 01(2), 91–98. https://www.ejournal.ybpindo.or.id/index.php/jos (Online Journal Article)
Herlambang, S. (2016). Management of Hospital Health Services. Yogyakarta: Goyshen Publishing. (Book)
Husna, R. A., & Ningsih, E. R. (2024). Risk Identification in Inpatient Electronic Medical Records Using the FMEA Method at Islam Hospital Banjarmasin. Journal of Health Service Management, 1(2). https://doi.org/10.52674/jmpl.v1i2.142 (Online Journal Article)
Husni, M. A. R. (2022). Aspects of Security and Privacy in the Implementation of Electronic Informed Consent in the Surgical Unit of RSU Anna Medika Madura Bangkalan. Journal of Medical Records and Health Information, 5(2), 72. https://doi.org/10.31983/jrmik.v5i2.8376 (Online Journal Article)
Juliantari, N. K., Adiningsih, L. Y., Putri, P. C. S., Putra, G. W., & Pradnyani, P. E. (2023). Description of the Implementation Process of Electronic Medical Records in the Outpatient Unit Using the HOT-fit Method at Ari Canti General Hospital. The Journal of Management Information and Health Technology, 1(1), 29–34. https://www.ejournal.politeknikkesehatankartinibali.ac.id/index.php/maintekkes/article/view/121 (Online Journal Article)
Ministry of Health of the Republic of Indonesia. (2022). Minister of Health Regulation of the Republic of Indonesia Number 24 of 2022 concerning Medical Records. https://yankes.kemkes.go.id/unduhan/fileunduhan_1662611251_882318.pdf (Web Page)
Lakhmudien, R., Indradi, E. N., Nugraha, E., & Setiyono, I. A. (2023). Understanding of Medical Recorders on the Implementation of Electronic Medical Records Based on Ministerial Regulation Number 24 of 2022. Journal of Scientific Horizons, 2(9). https://doi.org/10.53625/jcijurnalcakrawalailmiah.v2i9.5803 (Online Journal Article)
Maliala, S. P., & Suryani, A. I. (2024). Effectiveness of Electronic Medical Records in Supporting the Performance Quality of Medical Recorders at RSUD Bandung Kiwari. Journal of MBI, 18(12). https://doi.org/10.33758/mbi.v18i12.876 (Online Journal Article)
Naurah, G., Simarmata, M., & Sidi Jambak, R. (2024). Patient Rights and Privacy in Hospitals in the Era of Digitalization. COMSERVA: Journal of Research and Community Service, 3(12), 4798–4805. https://doi.org/10.59141/comserva.v3i12.129 (Online Journal Article)
Notoatmodjo, S. (2010). Health Research Methods (Revised Edition). Jakarta: Rineka Cipta Publisher. (Book)
Putri, Y. A., Wikansari, N., & Febrianta, N. S. (2023). Readiness Analysis for the Implementation of Electronic Medical Records at Kasihan II Health Center, Bantul. Journal of Health Science, 2(2), 17–23. (Journal Article)
Rahma, A., & Suryani, A. I. (2024). Analysis of User ID Password Replacement in the Electronic Medical Record System to Maintain Medical Record Data Security at Hermina Arcamanik Hospital. Journal of MBI, 18(12). https://doi.org/10.33758/mbi.v18i12.876 (Online Journal Article)
Risnawati, & Purwaningsih, E. (2024). Analysis of Barriers in the Implementation of Electronic Medical Records at Karang Asam Health Center, Samarinda. Journal of Community Service in the Archipelago, 5(2), 1603–1608. http://doi.org/10.55338/jpkmn.v5i2.3053 (Online Journal Article)
Rosalinda, R., Setiatin, S. S., & Susanto, A. S. (2021). Evaluation of the Implementation of Outpatient Electronic Medical Records at X General Hospital, Bandung in 2021. Cerdika: Indonesian Scientific Journal, 1(8), 1045–1056. https://doi.org/10.36418/cerdika.v1i8.135 (Online Journal Article)
Rusdi, A. J., Rusfadir, A., & Ali Raharusun, K. A. (2024). Optimization of the Implementation of Electronic Medical Records at Karel Sadsitubun Langgur Maluku Tenggara Hospital. Ulil Albab: Multidisciplinary Scientific Journal, 3(8), 773. (Journal Article)
Sabarguna, S. (2008). Computerized Medical Records. Jakarta: UI-Press. (Book)
Septiana, S. (2021). Literature Study: Barriers to the Implementation of Electronic Medical Records in Hospitals. Gadjah Mada University. (Thesis)
Sugiyono, P. D. (2017). Business Research Methods: Quantitative, Qualitative, Combined R&D Approaches. Bandung: CV. Alfabeta. (Book)
Widayanti, E., Septiana, D. H., Irmaningsih, M., Putri, V. A., & Budi, S. C. (2023). Readiness of Samigaluh I Health Center in Transitioning from Conventional Medical Records to Electronic Medical Records. Indonesian Journal of Health Information Management (JMIKI), 11(2), 102–107. https://doi.org/10.33560/jmiki.v11i2.555 (Online Journal Article)
Law of the Republic of Indonesia Number 29 of 2009 concerning Medical Practice. (2009). Article 47. (Web Page)