Analisis Semangat Kerja dan Kepuasan Kerja Perawat Terhadap Penerapan Patient Safety dan Pelaporan Insiden Keselamatan Pasien di RS Fitri Candra Wonogiri
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Published
May 10, 2025
Abstract
This study aims to analyze the influence of work spirit and job satisfaction among nurses on the implementation of patient safety and the reporting of patient safety incidents at RS Fitri Candra Wonogiri. Using a quantitative research method with a descriptive approach, data were collected through a Likert-scale questionnaire distributed to 80 active nurses through total sampling. Statistical analysis, including path analysis, was performed to evaluate the direct and indirect effects of the variables. The results showed that work spirit and job satisfaction significantly influenced the implementation of patient safety (Adjusted R² = 0.884, p < 0.001). Furthermore, work spirit, job satisfaction, and the implementation of patient safety significantly affected the reporting of patient safety incidents (Adjusted R² = 0.917, p < 0.001). The findings highlight the importance of fostering work spirit and job satisfaction to enhance the implementation of patient safety protocols and promote transparency in incident reporting. This study provides recommendations for developing strategies to improve patient safety outcomes in healthcare facilities.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
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How to Cite
Adhi, Y. B., Kuswati, R. and Romadhon, Y. A. (2025) “Analisis Semangat Kerja dan Kepuasan Kerja Perawat Terhadap Penerapan Patient Safety dan Pelaporan Insiden Keselamatan Pasien di RS Fitri Candra Wonogiri”, Ranah Research : Journal of Multidisciplinary Research and Development, 7(4), pp. 3106-3115. doi: 10.38035/rrj.v7i4.1482.
References
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Amin, F. A. B. M. (2021) “A review of the job satisfaction theory for special education perspective,” Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(11), hal. 5224–5228.
Angelova, B. dan Zekiri, J. (2011) “Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model),” International journal of academic research in business and social sciences, 1(3), hal. 232–258.
Annas, N. dan Putra, F. A. (2024) “-Peran Kepuasan Kerja dalam Meningkatkan Kinerja Pegawai: Perspektif Mediasi Lingkungan dan Keselamatan Kerja,” Innovative: Journal Of Social Science Research, 4(3), hal. 8105–8118.
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As’ad, M. (2000) Psikologi Industri. Yogyakarta: Liberty.
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Bintoro dan Daryanto (2017) Manajemen Penilaian Kinerja Pegawai. Yogyakarta: Penerbit Gava Media.
Bowles, D. dan Cary, C. (2009) Employee Morale: Driving Performance in Challenging Times. Hampshire, UK: Palgrave Macmillan.
Brennan, P. A., Hardie, J. dan Oeppen, R. S. (2023) “Applying human factors to improve patient safety, morale and team working for oral pathology and medicine specialists,” Journal of Oral Pathology & Medicine, 52(4), hal. 283–287. doi: 10.1111/jop.13404.
Busro, M. (2018) Teori - teori Manajemen Sumber Daya Manusia. Jakarta: Prenadamedia Group.
Caldwell, C. dan Anderson, V. A. (2021) Employee Engagement: A Human Resource Management Perspective. New York: Nova Science Publisher.
Choudhury, A. dan Asan, O. (2020) “Role of artificial intelligence in patient safety outcomes: systematic literature review,” JMIR medical informatics, 8(7), hal. e18599.
Dian, D. E., Momen, M. A. dan Munia, M. A. (2023) “Gambaran Penerapan Patient Safety Di RSUP Dr. Tadjuddin Chalid Kota Makassar,” Public Health And Medicine Journal, 1(3), hal. 10–17.
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Erviana, R. D. (2023) Hubungan Kepuasan Kerja Perawat dengan Aktivitas Keperawatan dalam Penerapan Keselamatan Pasien di Rumah Sakit Kota Malang. Universitas Brawijaya.
Griffin, R. dan Ronald, J. (2017) Business Esssentials. New Jercey: Practice Hall.
Handayani, H. (2017) “Pengaruh kepuasan kerja dan semangat kerja terhadap prestasi kerja pada PT Bumi Karsa Makassar,” Economics Bosowa, 3(4), hal. 87–98.
Handoko, H. (2001) Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE.
Hasibuan, M. (2015) Manajemen Sumber Daya Manusia. PT. Bumi A. Jakarta.
Hendri, E. (2016) “Pengaruh kepuasan kerja dan semangat kerja terhadap produktivitas kerja karyawan pada PT. Selapan Jaya Ogan Komering Ilir,” Jurnal Media Wahana Ekonomika, 13(1).
Kara, S. (2020) “Investigation of job satisfaction and burnout of visual arts teachers.,” International Journal of Research in Education and Science, 6(1), hal. 160–171.
Katebi, A., HajiZadeh, M. H., Bordbar, A. dan Salehi, A. M. (2022) “The Relationship Between ‘Job Satisfaction’ and ‘Job Performance’: A Meta-analysis,” Global Journal of Flexible Systems Management, 23(1), hal. 21–42. doi: 10.1007/s40171-021-00280-y.
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KKP-RS (2015) Pedoman Pelaporan Insiden Keselamatan Pasien (IKP). Jakarta: PERSI.
Kube, S., Maréchal, M. A. dan Puppe, C. (2013) “Do wage cuts damage work morale? Evidence from a natural field experiment,” Journal of the European Economic Association, 11(4), hal. 853–870.
Mafra, N. dan Turipan (2017) “Pengaruh Kepuasan Kerja Dan Semangat Kerja Terhadap Produktivitas Kerja Pegawai Pada Distrik Navigasi Kelas I Palembang,” Jurnal Ecoment Global, 2(2), hal. 9–21.
McKnight, D. H., Ahmad, S. dan Schroeder, R. G. (2001) “When do feedback, incentive control, and autonomy improve morale? The importance of employee-management relationship closeness,” Journal of managerial issues, hal. 466–482.
Murtisaputra, E. dan Ratnasari, S. L. (2018) “Pengaruh Lingkungan Kerja, Insentif, Komunikasi Dan Senioritas Terhadap Semangat Kerja Karyawan,” Jurnal Dimensi, 7(3), hal. 434–453.
Nur, A., SL, D. E. M., Sriwahyuni, J. dan Gloria, W. (2021) “Efektivitas Penerapan Pasien Safety Terhadap Peningkatan Keselamatan Pasien di Rumah Sakit,” Jurnal Penelitian Kesehatan" SUARA FORIKES"(Journal of Health Research" Forikes Voice"), 12(3), hal. 265–268.
Pekkaya, M., Pulat İmamoğlu, Ö. dan Koca, H. (2019) “Evaluation of healthcare service quality via Servqual scale: An application on a hospital,” International Journal of Healthcare Management, 12(4), hal. 340–347.
Pratama, A. A. N. dan Wardani, A. (2017) “Pengaruh kemampuan kerja dan semangat kerja terhadap kinerja karyawan melalui kepuasan kerja (studi kasus Bank Syariah Mandiri Kantor Cabang Kendal),” Jurnal Muqtasid, 8(2), hal. 119–129.
Putri, M. E. (2018) “Dampak Penerapan Keselamatan Pasien terhadap Kepuasan Kerja Perawat Pelaksana,” Jurnal Psikologi Jambi, 3(1), hal. 1.
Robbins, S. P. (2006) Perilaku Organisasi. 10 ed. Jakarta: PT Indeks Kelompok Gramedia.
Robbins, S. P. dan Judge, T. A. (2009) Organizational Behavior. 13 ed. New Jersey: Pearson Prentice Hall.
Rofiah, C. dan Wahyuni, D. (2017) “Kualitas Pelayanan Dan Pengaruhnya Terhadap Loyalitas Pelanggan Yang Di Mediasi Oleh Kepuasan Di Bank Muamalat Jombang,” Eksis: Jurnal Riset Ekonomi dan Bisnis, 12(1).
Romadhon, Yusuf Alam. (2024). Manajemen Holistik Rumah Sakit.
Salawati, L. (2020) “Penerapan keselamatan pasien rumah sakit,” Averrous: Jurnal Kedokteran Dan Kesehatan Malikussaleh, 6(1), hal. 98–107.
Sessa, V. I. dan Bowling, N. A. (2020) Essentials of Job Attitudes and Other Workplace Psychological Constructs Series: Essentials of Industrial and Organizational Psychology. New York: Routledge.
Spector, P. E. (1997) Job Satisfaction: Application, Assessment, Causes, and Consequences. California: Sage Publications.
Subari, S. (2019) “Pengaruh Semangat Kerja dan Kepuasan Kerja terhadap Kualitas Pelayanan Aparatur Sipil Negara pada Kantor Kecamatan Way Seputih Kabupaten Lampung Tengah,” Jurnal Simplex, 2(2).
Sugiyono (2013) Metode Penelitian Bisnis. 17 ed. Bandung: Alfabeta.
Sujarweni, W. (2014) Metodologi Penelitian Bisnis dan Ekonomi. Yogyakarta: Pustaka Baru.
Vaismoradi, M., Tella, S., A. Logan, P., Khakurel, J. dan Vizcaya-Moreno, F. (2020) “Nurses’ adherence to patient safety principles: a systematic review,” International journal of environmental research and public health, 17(6), hal. 2028.
West, P., Sculli, G., Fore, A., Okam, N., Dunlap, C., Neily, J. dan Mills, P. (2012) “Improving Patient Safety and Optimizing Nursing Teamwork Using Crew Resource Management Techniques,” JONA: The Journal of Nursing Administration, 42(1), hal. 15–20. doi: 10.1097/NNA.0b013e31823c17c7.
WHO (2015) “Regional strategy for patient safety in the WHO South-East Asia Region (2016-2025).”
WHO (2016) Minimal information model for patient safety incident reporting and learning systems: user guide. World Health Organization.
Wulandari, N. Q. A., Ekawaty, D., Zulkifli, Z. dan Putra, R. S. P. (2023) “Gambaran penerapan patient safety di rumah sakit islam faisal makassar tahun 2021,” Public Health And Medicine Journal, 1(1), hal. 34–41.
Romadhon, Yusuf Alam. (2024). Manajemen Holistik Rumah Sakit.
AHRQ (2019) Hospital Survey on Patient Safety Culture. Tersedia pada: https://www.ahrq.gov/sops/surveys/hospital/index.html.
Amin, F. A. B. M. (2021) “A review of the job satisfaction theory for special education perspective,” Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(11), hal. 5224–5228.
Angelova, B. dan Zekiri, J. (2011) “Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model),” International journal of academic research in business and social sciences, 1(3), hal. 232–258.
Annas, N. dan Putra, F. A. (2024) “-Peran Kepuasan Kerja dalam Meningkatkan Kinerja Pegawai: Perspektif Mediasi Lingkungan dan Keselamatan Kerja,” Innovative: Journal Of Social Science Research, 4(3), hal. 8105–8118.
Anoraga, P. (2006) Psikologi Kerja. Jakarta: Rineka Cipta.
As’ad, M. (2000) Psikologi Industri. Yogyakarta: Liberty.
Bagia, I. W. (2016) Perilaku Organisasi. Bali: Graha Ilmu.
Basri, S. K. dan Rauf, R. (2021) “Pengaruh Semangat Kerja dan Kepuasan Kerja terhadap Kinerja Pegawai,” YUME: Journal of Management, 4(1).
Bintoro dan Daryanto (2017) Manajemen Penilaian Kinerja Pegawai. Yogyakarta: Penerbit Gava Media.
Bowles, D. dan Cary, C. (2009) Employee Morale: Driving Performance in Challenging Times. Hampshire, UK: Palgrave Macmillan.
Brennan, P. A., Hardie, J. dan Oeppen, R. S. (2023) “Applying human factors to improve patient safety, morale and team working for oral pathology and medicine specialists,” Journal of Oral Pathology & Medicine, 52(4), hal. 283–287. doi: 10.1111/jop.13404.
Busro, M. (2018) Teori - teori Manajemen Sumber Daya Manusia. Jakarta: Prenadamedia Group.
Caldwell, C. dan Anderson, V. A. (2021) Employee Engagement: A Human Resource Management Perspective. New York: Nova Science Publisher.
Choudhury, A. dan Asan, O. (2020) “Role of artificial intelligence in patient safety outcomes: systematic literature review,” JMIR medical informatics, 8(7), hal. e18599.
Dian, D. E., Momen, M. A. dan Munia, M. A. (2023) “Gambaran Penerapan Patient Safety Di RSUP Dr. Tadjuddin Chalid Kota Makassar,” Public Health And Medicine Journal, 1(3), hal. 10–17.
Dziuba, S. T., Ingaldi, M. dan Zhuravskaya, M. (2020) “Employees’ job satisfaction and their work performance as elements influencing work safety,” System Safety: Human-Technical Facility-Environment, 2(1), hal. 18–25.
Erviana, R. D. (2023) Hubungan Kepuasan Kerja Perawat dengan Aktivitas Keperawatan dalam Penerapan Keselamatan Pasien di Rumah Sakit Kota Malang. Universitas Brawijaya.
Griffin, R. dan Ronald, J. (2017) Business Esssentials. New Jercey: Practice Hall.
Handayani, H. (2017) “Pengaruh kepuasan kerja dan semangat kerja terhadap prestasi kerja pada PT Bumi Karsa Makassar,” Economics Bosowa, 3(4), hal. 87–98.
Handoko, H. (2001) Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE.
Hasibuan, M. (2015) Manajemen Sumber Daya Manusia. PT. Bumi A. Jakarta.
Hendri, E. (2016) “Pengaruh kepuasan kerja dan semangat kerja terhadap produktivitas kerja karyawan pada PT. Selapan Jaya Ogan Komering Ilir,” Jurnal Media Wahana Ekonomika, 13(1).
Kara, S. (2020) “Investigation of job satisfaction and burnout of visual arts teachers.,” International Journal of Research in Education and Science, 6(1), hal. 160–171.
Katebi, A., HajiZadeh, M. H., Bordbar, A. dan Salehi, A. M. (2022) “The Relationship Between ‘Job Satisfaction’ and ‘Job Performance’: A Meta-analysis,” Global Journal of Flexible Systems Management, 23(1), hal. 21–42. doi: 10.1007/s40171-021-00280-y.
Kemenkes RI (2011) Peraturan Menteri Kesehatan Republik Indonesia Nomor 1691/Menkes/Per/VIII/2011. Tentang Keselamatan Pasien Rumah Sakit.
Kemenkes RI (2017) Peraturan Menteri Kesehatan Republik Indonesia Nomor 11 Tahun 2017 Tentang Keselamatan Pasien.
KKP-RS (2008) Pedoman Pelaporan Insiden Keselamatan Pasien (IKP) (Patient Safety Incident Report). Jakarta: PERSI.
KKP-RS (2015) Pedoman Pelaporan Insiden Keselamatan Pasien (IKP). Jakarta: PERSI.
Kube, S., Maréchal, M. A. dan Puppe, C. (2013) “Do wage cuts damage work morale? Evidence from a natural field experiment,” Journal of the European Economic Association, 11(4), hal. 853–870.
Mafra, N. dan Turipan (2017) “Pengaruh Kepuasan Kerja Dan Semangat Kerja Terhadap Produktivitas Kerja Pegawai Pada Distrik Navigasi Kelas I Palembang,” Jurnal Ecoment Global, 2(2), hal. 9–21.
McKnight, D. H., Ahmad, S. dan Schroeder, R. G. (2001) “When do feedback, incentive control, and autonomy improve morale? The importance of employee-management relationship closeness,” Journal of managerial issues, hal. 466–482.
Murtisaputra, E. dan Ratnasari, S. L. (2018) “Pengaruh Lingkungan Kerja, Insentif, Komunikasi Dan Senioritas Terhadap Semangat Kerja Karyawan,” Jurnal Dimensi, 7(3), hal. 434–453.
Nur, A., SL, D. E. M., Sriwahyuni, J. dan Gloria, W. (2021) “Efektivitas Penerapan Pasien Safety Terhadap Peningkatan Keselamatan Pasien di Rumah Sakit,” Jurnal Penelitian Kesehatan" SUARA FORIKES"(Journal of Health Research" Forikes Voice"), 12(3), hal. 265–268.
Pekkaya, M., Pulat İmamoğlu, Ö. dan Koca, H. (2019) “Evaluation of healthcare service quality via Servqual scale: An application on a hospital,” International Journal of Healthcare Management, 12(4), hal. 340–347.
Pratama, A. A. N. dan Wardani, A. (2017) “Pengaruh kemampuan kerja dan semangat kerja terhadap kinerja karyawan melalui kepuasan kerja (studi kasus Bank Syariah Mandiri Kantor Cabang Kendal),” Jurnal Muqtasid, 8(2), hal. 119–129.
Putri, M. E. (2018) “Dampak Penerapan Keselamatan Pasien terhadap Kepuasan Kerja Perawat Pelaksana,” Jurnal Psikologi Jambi, 3(1), hal. 1.
Robbins, S. P. (2006) Perilaku Organisasi. 10 ed. Jakarta: PT Indeks Kelompok Gramedia.
Robbins, S. P. dan Judge, T. A. (2009) Organizational Behavior. 13 ed. New Jersey: Pearson Prentice Hall.
Rofiah, C. dan Wahyuni, D. (2017) “Kualitas Pelayanan Dan Pengaruhnya Terhadap Loyalitas Pelanggan Yang Di Mediasi Oleh Kepuasan Di Bank Muamalat Jombang,” Eksis: Jurnal Riset Ekonomi dan Bisnis, 12(1).
Romadhon, Yusuf Alam. (2024). Manajemen Holistik Rumah Sakit.
Salawati, L. (2020) “Penerapan keselamatan pasien rumah sakit,” Averrous: Jurnal Kedokteran Dan Kesehatan Malikussaleh, 6(1), hal. 98–107.
Sessa, V. I. dan Bowling, N. A. (2020) Essentials of Job Attitudes and Other Workplace Psychological Constructs Series: Essentials of Industrial and Organizational Psychology. New York: Routledge.
Spector, P. E. (1997) Job Satisfaction: Application, Assessment, Causes, and Consequences. California: Sage Publications.
Subari, S. (2019) “Pengaruh Semangat Kerja dan Kepuasan Kerja terhadap Kualitas Pelayanan Aparatur Sipil Negara pada Kantor Kecamatan Way Seputih Kabupaten Lampung Tengah,” Jurnal Simplex, 2(2).
Sugiyono (2013) Metode Penelitian Bisnis. 17 ed. Bandung: Alfabeta.
Sujarweni, W. (2014) Metodologi Penelitian Bisnis dan Ekonomi. Yogyakarta: Pustaka Baru.
Vaismoradi, M., Tella, S., A. Logan, P., Khakurel, J. dan Vizcaya-Moreno, F. (2020) “Nurses’ adherence to patient safety principles: a systematic review,” International journal of environmental research and public health, 17(6), hal. 2028.
West, P., Sculli, G., Fore, A., Okam, N., Dunlap, C., Neily, J. dan Mills, P. (2012) “Improving Patient Safety and Optimizing Nursing Teamwork Using Crew Resource Management Techniques,” JONA: The Journal of Nursing Administration, 42(1), hal. 15–20. doi: 10.1097/NNA.0b013e31823c17c7.
WHO (2015) “Regional strategy for patient safety in the WHO South-East Asia Region (2016-2025).”
WHO (2016) Minimal information model for patient safety incident reporting and learning systems: user guide. World Health Organization.
Wulandari, N. Q. A., Ekawaty, D., Zulkifli, Z. dan Putra, R. S. P. (2023) “Gambaran penerapan patient safety di rumah sakit islam faisal makassar tahun 2021,” Public Health And Medicine Journal, 1(1), hal. 34–41.
Romadhon, Yusuf Alam. (2024). Manajemen Holistik Rumah Sakit.