Hubungan antara Kecerdasan Emosional dengan Organizational Citinzenship Behavior ditinjau dari Status Kepegawaian di Pusat Kesehatan Masyarakat (Puskesmas) Sindang Jaya
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Published
Aug 1, 2025
Abstract
This study aims to examine the relationship between emotional intelligence and organizational citizenship behavior (OCB) based on employment status at the Sindang Jaya Community Health Center (Puskesmas). The research employed a quantitative approach with samples consisting of civil servant employees (PNS) and contract employees. The results indicate a positive relationship between emotional intelligence and OCB overall. However, this relationship is significant only among contract employees, while no significant relationship was found among civil servant employees. Furthermore, there was no significant difference in the relationship between emotional intelligence and OCB between civil servant and contract employees.These findings suggest that employment status influences the dynamics of the relationship between emotional intelligence and organizational citizenship behavior within the Sindang Jaya Puskesmas environment.
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How to Cite
Suwandi, Z. R. and fikri, A. (2025) “Hubungan antara Kecerdasan Emosional dengan Organizational Citinzenship Behavior ditinjau dari Status Kepegawaian di Pusat Kesehatan Masyarakat (Puskesmas) Sindang Jaya”, Ranah Research : Journal of Multidisciplinary Research and Development, 7(6), pp. 4024-4034. doi: 10.38035/rrj.v7i6.1765.
References
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Aldag, R. & Reschke, W. (1997). Employee value added: Measuring Discretionary Effort and its Value to the Organization. Center for Organization Effectiveness.
Amirotul Luthfiyah, & Imelda Dian Rahmawati. (2024). Analisis Kualitas Pelayanan Kesehatan di Puskesmas Porong Kabupaten Sidoarjo. Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara, 1(3), 212–220.
Aspita, M., & Sugiono, E. (2018). Pengaruh Jenjang Karir, Kompensasi Finansial dan Status Pegawai terhadap Kinerja Pegawai Bank Rakyat Indonesia Cabang Daanmogot. Jurnal Ilmu Manajemen Oikonomia, 13(2), 37–48.
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Bru-Luna, L. M., Martí-Vilar, M., Merino-Soto, C., & Cervera-Santiago, J. L. (2021). Emotional Intelligence Measures: A Systematic Review. MDPI.
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Ekanesia, Pratidina. (2022). “Career self-efficacy training towards increasing career maturity of slow learner students.” Journal of Business and Management INABA (JBMI), 1(02), 160–172. https://doi.org/10.56956/jbmi.v1i02.124
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Fitriastuti, T. (2013). Pengaruh kecerdasan emosional, komitmen organisasional dan Organizational Citizenship Behavior terhadap kinerja pegawai. JDM (Jurnal Dinamika Manajemen), 4(2).
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Goleman, D. (1998). Working with Emotional Intelligence. Terjemahan. Jakarta: PT Gramedia Pustaka Utama.
Hendrajana, I. G. M. R., Sintaasih, D. K., & Saroyeni, P. (2017). Analisis hubungan status kepegawaian, komitmen organisasional dan kinerja karyawan. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 1, 357–384.
Hidayat, A. Y., & Muhdiyanto, M. (2021). Pengaruh persepsi dukungan organisasi terhadap Organizational Citizenship Behavior (OCB) melalui komitmen organisasi sebagai variabel intervening. UMMagelang Conference Series, 658–673.
Jayanti, Pratiwi. (2009). Perbedaan Organizational Citizenship Behavior antara pegawai dengan tipe kepribadian ekstrovert dan introvert. Penelitian Fakultas Psikologi Universitas Sumatera Utara Medan.
Martins, M., Ramalho, N., & Morin, E. (2010). Emotional Intelligence and Success in the Workplace: A Critical Review. Psychological Bulletin, 136(1), 103–124.
Mayer, J. D., & Salovey, P. (1995). Emotional intelligence and the construction and regulation of feelings. Applied & Preventive Psychology, 4, 197–208.
Muhdar, D. (2015). Organizational Citizenship Behavior Perusahaan (1st ed.). Sultan Amai Press.
Mulya, S., Syarifuddin, A., & Tusi, S. (2020). Analisis Status Kepegawaian dan Motivasi Terhadap Kinerja Pegawai Rumah Sakit Umum Daerah Lanto Dg. Pasewang Di Kabupaten Jeneponto. MM Journal, 1, 45–51.
Naway, F. A., & Haris, I. (2017). The effect of career development, perception of organizational justice and job satisfaction on teacher’s Organizational Citizenship Behavior. International Review of Management and Marketing, 7(2), 17–21.
Nuradina, K., Fikri, A., & Harding, D. (2024). Citizenship Behavior in the Workplace: An Exploration of Employee Motives. Greenation International Journal of Tourism and Management, 2(2), 118–128.
Organ, D. W. (1988). Organizational Citizenship Behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1990). The motivational basis of Organizational Citizenship Behavior. In Staw, B. M. & Cummings, L. L. (Eds.), Research in Organizational Behavior (Vol. 12). Greenwich, CT: JAI Press.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational Citizenship Behavior: Its nature, antecedents, and consequences. Sage Publications.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational Citizenship Behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82(2), 262.
Prinska, Damara Sastri. (2022). Academic Procrastination In Students And How To Overcome It. Journal of Business and Management Inaba, 1(2), 89–96.
Reza, M. (2011). Kecerdasan Emosional. http://muhammad-reza.blogspot.co.id/2011/03/kecerdasan-emosional.html [online] diakses pada tanggal 08 Desember 2024.
Robbins, S. P. (2006). Perilaku organisasi. Edisi ke–10. Alih Bahasa: Benyamin Molan. Jakarta: PT. INDEKS kelompok Gramedia.
Robbins, S., & Judge, T. A. (2012). Perilaku Organisasi. Jakarta: Penerbit Salemba Empat.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211.
Sánchez-Álvarez, N., Extremera, N., & Fernández-Berrocal, P. (2016). Emotional Intelligence and Health: A Meta-Analytic Review. Frontiers in Psychology.
Shahhosseini, Mohammad, dkk. (2012). The Role of Emotional Intelligence on Job Performance. International Journal of Business and Social Science, 3(21), 241–246.
Siregar, B., Nasution, A. B. A., & Fahmi, F. (2016). Integrated pollution monitoring system for smart city. 2016 International Conference on ICT For Smart Society (ICISS), 49–52.
Suharman, S., Sustanto, A., & Hidayat, A. C. (2020). Pengaruh komitmen organisasi terhadap kinerja pegawai dengan kebijakan penetapan status unit khusus dan status kepegawaian sebagai variabel moderating. Kinerja, 17(1), 80–88.
Sumyarsih, W., Mujiasih, E., & Ariati, J. (2012). Hubungan antara kecerdasan emosional dengan Organizational Citizenship Behavior (OCB) pada pegawai CV. Aneka Ilmu Semarang. Jurnal Psikologi Undip, 19–26.
Titisari, P. (2014). Peranan Organizational Citizenship Behavior (OCB) dalam meningkatkan kinerja karyawan.
Wirakusuma, I. N., & Sintaasih, D. K. (2015). Peran Status Kepegawaian dalam Memoderasi Pengaruh Kepuasan Kerja terhadap Komitmen Organisasional Pegawai Dinas Perhubungan Informasi dan Komunikasi Provinsi Bali. E-Jurnal Manajemen: Universitas Udayana, 4(3), 795–812.
Yadav, N. (2011). Emotional Intelligence and Its Effects on Job Performance: A Comparative Study on Life Insurance Sales Professionals. International Journal of Multidisciplinary Research, 1(8), 248–260.
Yulianto, N. A. B. (2021). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Islam. Perwira Journal of Economics & Business, 1(2), 41–47.
Zeidner, M., Matthews, G., & Roberts, R. D. (2012). What we know about emotional intelligence: How it affects learning, work, relationships, and our mental health. MIT Press.
Akbar, R. F. (2022). Efektivitas Problem Solving Therapy untuk meningkatkan kemampuan regulasi emosi. Schema: Journal of Psychological Research (Mei 2022), 1–10.
Aldag, R. & Reschke, W. (1997). Employee value added: Measuring Discretionary Effort and its Value to the Organization. Center for Organization Effectiveness.
Amirotul Luthfiyah, & Imelda Dian Rahmawati. (2024). Analisis Kualitas Pelayanan Kesehatan di Puskesmas Porong Kabupaten Sidoarjo. Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara, 1(3), 212–220.
Aspita, M., & Sugiono, E. (2018). Pengaruh Jenjang Karir, Kompensasi Finansial dan Status Pegawai terhadap Kinerja Pegawai Bank Rakyat Indonesia Cabang Daanmogot. Jurnal Ilmu Manajemen Oikonomia, 13(2), 37–48.
Bambang Noer Supriyono. (2015). Analisis Pengaruh Status Kepegawaian dan Motivasi Terhadap Kinerja (Studi kasus pada mahasiswa Sekolah Tinggi Ekonomi Indonesia (STEIN) Jakarta). 53(9), 1689–1699.
Bru-Luna, L. M., Martí-Vilar, M., Merino-Soto, C., & Cervera-Santiago, J. L. (2021). Emotional Intelligence Measures: A Systematic Review. MDPI.
Cherniss, C. (2001). Emotional Intelligence and Organizational Effectiveness. In The Emotionally Intelligent Workplace (pp. 27-44). Jossey-Bass.
Cherniss, C. D. G. (2001). The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations. San Francisco: Jossey-Bass.
Ekanesia, Pratidina. (2022). “Career self-efficacy training towards increasing career maturity of slow learner students.” Journal of Business and Management INABA (JBMI), 1(02), 160–172. https://doi.org/10.56956/jbmi.v1i02.124
Ermawati, E. (2017). Pengaruh Kontrak Psikologis dan Komitmen Organisasi Terhadap Kinerja Pegawai: Klinik Husada Mulia Kabupaten Lumajang. ASSETS: Jurnal Ilmiah Ilmu Akuntansi, Keuangan dan Pajak, 1(2), 73–92.
Erum, H., Abid, G., Contreras, F., & Islam, T. (2020). Roles of family motivation, workplace civility, and self-efficacy in developing affective commitment and organizational citizenship behavior. European Journal of Investigation in Health, Psychology, and Education, 10, 358–374.
Fitriastuti, T. (2013). Pengaruh kecerdasan emosional, komitmen organisasional dan Organizational Citizenship Behavior terhadap kinerja pegawai. JDM (Jurnal Dinamika Manajemen), 4(2).
Goleman, D. (1996). Emotional Intelligence: Why it can matter more than IQ. Learning, 24(6), 49–50.
Goleman, D. (1998). Working with Emotional Intelligence. Terjemahan. Jakarta: PT Gramedia Pustaka Utama.
Hendrajana, I. G. M. R., Sintaasih, D. K., & Saroyeni, P. (2017). Analisis hubungan status kepegawaian, komitmen organisasional dan kinerja karyawan. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 1, 357–384.
Hidayat, A. Y., & Muhdiyanto, M. (2021). Pengaruh persepsi dukungan organisasi terhadap Organizational Citizenship Behavior (OCB) melalui komitmen organisasi sebagai variabel intervening. UMMagelang Conference Series, 658–673.
Jayanti, Pratiwi. (2009). Perbedaan Organizational Citizenship Behavior antara pegawai dengan tipe kepribadian ekstrovert dan introvert. Penelitian Fakultas Psikologi Universitas Sumatera Utara Medan.
Martins, M., Ramalho, N., & Morin, E. (2010). Emotional Intelligence and Success in the Workplace: A Critical Review. Psychological Bulletin, 136(1), 103–124.
Mayer, J. D., & Salovey, P. (1995). Emotional intelligence and the construction and regulation of feelings. Applied & Preventive Psychology, 4, 197–208.
Muhdar, D. (2015). Organizational Citizenship Behavior Perusahaan (1st ed.). Sultan Amai Press.
Mulya, S., Syarifuddin, A., & Tusi, S. (2020). Analisis Status Kepegawaian dan Motivasi Terhadap Kinerja Pegawai Rumah Sakit Umum Daerah Lanto Dg. Pasewang Di Kabupaten Jeneponto. MM Journal, 1, 45–51.
Naway, F. A., & Haris, I. (2017). The effect of career development, perception of organizational justice and job satisfaction on teacher’s Organizational Citizenship Behavior. International Review of Management and Marketing, 7(2), 17–21.
Nuradina, K., Fikri, A., & Harding, D. (2024). Citizenship Behavior in the Workplace: An Exploration of Employee Motives. Greenation International Journal of Tourism and Management, 2(2), 118–128.
Organ, D. W. (1988). Organizational Citizenship Behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1990). The motivational basis of Organizational Citizenship Behavior. In Staw, B. M. & Cummings, L. L. (Eds.), Research in Organizational Behavior (Vol. 12). Greenwich, CT: JAI Press.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational Citizenship Behavior: Its nature, antecedents, and consequences. Sage Publications.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational Citizenship Behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82(2), 262.
Prinska, Damara Sastri. (2022). Academic Procrastination In Students And How To Overcome It. Journal of Business and Management Inaba, 1(2), 89–96.
Reza, M. (2011). Kecerdasan Emosional. http://muhammad-reza.blogspot.co.id/2011/03/kecerdasan-emosional.html [online] diakses pada tanggal 08 Desember 2024.
Robbins, S. P. (2006). Perilaku organisasi. Edisi ke–10. Alih Bahasa: Benyamin Molan. Jakarta: PT. INDEKS kelompok Gramedia.
Robbins, S., & Judge, T. A. (2012). Perilaku Organisasi. Jakarta: Penerbit Salemba Empat.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211.
Sánchez-Álvarez, N., Extremera, N., & Fernández-Berrocal, P. (2016). Emotional Intelligence and Health: A Meta-Analytic Review. Frontiers in Psychology.
Shahhosseini, Mohammad, dkk. (2012). The Role of Emotional Intelligence on Job Performance. International Journal of Business and Social Science, 3(21), 241–246.
Siregar, B., Nasution, A. B. A., & Fahmi, F. (2016). Integrated pollution monitoring system for smart city. 2016 International Conference on ICT For Smart Society (ICISS), 49–52.
Suharman, S., Sustanto, A., & Hidayat, A. C. (2020). Pengaruh komitmen organisasi terhadap kinerja pegawai dengan kebijakan penetapan status unit khusus dan status kepegawaian sebagai variabel moderating. Kinerja, 17(1), 80–88.
Sumyarsih, W., Mujiasih, E., & Ariati, J. (2012). Hubungan antara kecerdasan emosional dengan Organizational Citizenship Behavior (OCB) pada pegawai CV. Aneka Ilmu Semarang. Jurnal Psikologi Undip, 19–26.
Titisari, P. (2014). Peranan Organizational Citizenship Behavior (OCB) dalam meningkatkan kinerja karyawan.
Wirakusuma, I. N., & Sintaasih, D. K. (2015). Peran Status Kepegawaian dalam Memoderasi Pengaruh Kepuasan Kerja terhadap Komitmen Organisasional Pegawai Dinas Perhubungan Informasi dan Komunikasi Provinsi Bali. E-Jurnal Manajemen: Universitas Udayana, 4(3), 795–812.
Yadav, N. (2011). Emotional Intelligence and Its Effects on Job Performance: A Comparative Study on Life Insurance Sales Professionals. International Journal of Multidisciplinary Research, 1(8), 248–260.
Yulianto, N. A. B. (2021). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Islam. Perwira Journal of Economics & Business, 1(2), 41–47.
Zeidner, M., Matthews, G., & Roberts, R. D. (2012). What we know about emotional intelligence: How it affects learning, work, relationships, and our mental health. MIT Press.