The The Influence of Physical Work Environment, Psychological Work Environment, Work-Life Balance, and Internal Communication on Employee Job Satisfaction during the Hybrid Working Era
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Published
Sep 2, 2025
Abstract
The shift toward hybrid work systems following the pandemic has introduced new challenges in human resource management, particularly concerning employee job satisfaction. This study aims to examine the influence of physical work environment, psychological work environment, work-life balance, and internal communication on employee job satisfaction. A quantitative research approach was used through a survey of 200 employees working in hybrid settings. The research instrument consisted of a Likert-scale questionnaire, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The results indicate that all four independent variables have a positive and significant influence on job satisfaction, with the psychological work environment having the strongest effect. These findings highlight the importance of creating physically and psychologically supportive work environments, maintaining work-life balance, and fostering effective internal communication to enhance job satisfaction in hybrid work contexts.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
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How to Cite
Febrian, W. D. and Magito, M. (2025) “The The Influence of Physical Work Environment, Psychological Work Environment, Work-Life Balance, and Internal Communication on Employee Job Satisfaction during the Hybrid Working Era”, Ranah Research : Journal of Multidisciplinary Research and Development, 7(6), pp. 4483-4490. doi: 10.38035/rrj.v7i6.1768.
References
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Carillo, K., Cachat-Rosset, G., Marsan, J., Saba, T., & Klarsfeld, A. (2021). Adjusting to epidemic-induced telework: Empirical insights from teleworkers in France. European Journal of Information Systems, 30(1), 69–88. https://doi.org/10.1080/0960085X.2020.1829512
Choudhury, P., Foroughi, C., & Larson, B. Z. (2021). Work-from-anywhere: The productivity effects of geographic flexibility. Strategic Management Journal, 42(4), 655–683. https://doi.org/10.1002/smj.3251
Dello Russo, S., Miraglia, M., Borgogni, L., & Vecchione, M. (2020). The role of work climate in the relationship between work engagement and job satisfaction. Journal of Organizational Behavior, 41(3), 276–295. https://doi.org/10.1002/job.2423
Febrian, W. D., Purnama, Y. H., Perkasa, D. H., Abdullah, M. A. F., & Apriani, A. (2023). Human Resources BSI Employee's Performance in Jakarta Barat: Training and Development with Leadership as a Moderating Variable Post-Covid-19. KnE Social Sciences, 2023(March), 167–176. https://doi.org/10.18502/kss.v8i6.13007
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Kabdiyono, E. L., Perkasa, D. H., Ekhsan, M., Abdullah, M. A. F., & Febrian, W. D. (2024). Kepemimpinan, Beban Kerja dan Burnout terhadap Kinerja Karyawan Perusahaan Garment di Kabupaten Tangerang. Journal of Management and Bussines (JOMB), 6(2), 496–509.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Mazzei, A. (2010). Promoting active communication behaviours through internal communication. Corporate Communications: An International Journal, 15(3), 221–234. https://doi.org/10.1108/13563281011068176
Men, L. R., O’Neil, J., & Ewing, M. (2021). Examining the effects of internal communication and employee engagement on organizational commitment. Public Relations Review, 47(1), 101984. https://doi.org/10.1016/j.pubrev.2020.101984
Mutiara, S. T., Perkasa, D. H., Abdullah, M. A. F., Febrian, W. D., & Purwanto, S. (2024). Kinerja Karyawan: Peran Keadilan Distributif, Keselamatan Kesehatan Kerja (K3) Dan Burnout: Studi Kasus Pada Karyawan Depo Jakarta. Jurnal Bina Bangsa Ekonomika, 17(2), 1125–1138.
Perkasa, D. H., Arbaina, C., Susiang, M. I. N., Parashakti, R. D., Abdullah, M. A. F., & Rostina, C. M. (2023). The Influence of Discipline, Leadership and Work Environment Toward Employee Performance at BPJSTK in DKI Jakarta Branch. KnE Social Sciences, 2023(March), 471–480. https://doi.org/10.18502/kss.v8i6.13013
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Sedarmayanti. (2011). Manajemen sumber daya manusia: Reformasi birokrasi dan manajemen pegawai negeri sipil. Refika Aditama.
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Sage Publications.
Waizenegger, L., McKenna, B., Cai, W., & Bendz, T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems, 29(4), 429–442. https://doi.org/10.1080/0960085X.2020.1800417
Welch, M. (2012). Appropriateness and effectiveness: A study of communication channels in the context of internal communication. Corporate Communications: An International Journal, 17(3), 300–318. https://doi.org/10.1108/13563281211253500
Zhang, J., Qian, J., Wang, B., Jin, Z., & Wang, B. (2022). Influence of physical work environment on employee job satisfaction in open offices. Journal of Environmental Psychology, 80, 101766. https://doi.org/10.1016/j.jenvp.2022.101766
Awan, A. G., & Tahir, M. T. (2015). Impact of working environment on employee’s productivity: A case study of banks and insurance companies in Pakistan. European Journal of Business and Management, 7(1), 329–345.
Carillo, K., Cachat-Rosset, G., Marsan, J., Saba, T., & Klarsfeld, A. (2021). Adjusting to epidemic-induced telework: Empirical insights from teleworkers in France. European Journal of Information Systems, 30(1), 69–88. https://doi.org/10.1080/0960085X.2020.1829512
Choudhury, P., Foroughi, C., & Larson, B. Z. (2021). Work-from-anywhere: The productivity effects of geographic flexibility. Strategic Management Journal, 42(4), 655–683. https://doi.org/10.1002/smj.3251
Dello Russo, S., Miraglia, M., Borgogni, L., & Vecchione, M. (2020). The role of work climate in the relationship between work engagement and job satisfaction. Journal of Organizational Behavior, 41(3), 276–295. https://doi.org/10.1002/job.2423
Febrian, W. D., Purnama, Y. H., Perkasa, D. H., Abdullah, M. A. F., & Apriani, A. (2023). Human Resources BSI Employee's Performance in Jakarta Barat: Training and Development with Leadership as a Moderating Variable Post-Covid-19. KnE Social Sciences, 2023(March), 167–176. https://doi.org/10.18502/kss.v8i6.13007
Greenhaus, J. H., & Allen, T. D. (2011). Work–family balance: A review and extension of the literature. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of occupational health psychology (2nd ed., pp. 165–183). American Psychological Association.
Haar, J. M., Sune, A., Russo, M., & Ollier-Malaterre, A. (2019). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 110, 244–257. https://doi.org/10.1016/j.jvb.2018.11.008
Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage Publications.
Hidayat, M. S. (2024). Pengaruh Motivasi Kerja, Disiplin Kerja dan Gaya Kepemimpinan terhadap Kinerja Karyawan di PT Kalimutu Mitra Perkasa. Journal of Management and Bussines (JOMB), 6(1), 287–297.
Kabdiyono, E. L., Perkasa, D. H., Ekhsan, M., Abdullah, M. A. F., & Febrian, W. D. (2024). Kepemimpinan, Beban Kerja dan Burnout terhadap Kinerja Karyawan Perusahaan Garment di Kabupaten Tangerang. Journal of Management and Bussines (JOMB), 6(2), 496–509.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Mazzei, A. (2010). Promoting active communication behaviours through internal communication. Corporate Communications: An International Journal, 15(3), 221–234. https://doi.org/10.1108/13563281011068176
Men, L. R., O’Neil, J., & Ewing, M. (2021). Examining the effects of internal communication and employee engagement on organizational commitment. Public Relations Review, 47(1), 101984. https://doi.org/10.1016/j.pubrev.2020.101984
Mutiara, S. T., Perkasa, D. H., Abdullah, M. A. F., Febrian, W. D., & Purwanto, S. (2024). Kinerja Karyawan: Peran Keadilan Distributif, Keselamatan Kesehatan Kerja (K3) Dan Burnout: Studi Kasus Pada Karyawan Depo Jakarta. Jurnal Bina Bangsa Ekonomika, 17(2), 1125–1138.
Perkasa, D. H., Arbaina, C., Susiang, M. I. N., Parashakti, R. D., Abdullah, M. A. F., & Rostina, C. M. (2023). The Influence of Discipline, Leadership and Work Environment Toward Employee Performance at BPJSTK in DKI Jakarta Branch. KnE Social Sciences, 2023(March), 471–480. https://doi.org/10.18502/kss.v8i6.13013
Robbins, S. P., & Judge, T. A. (2022). Organizational behavior (18th ed.). Pearson.
Sedarmayanti. (2011). Manajemen sumber daya manusia: Reformasi birokrasi dan manajemen pegawai negeri sipil. Refika Aditama.
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Sage Publications.
Waizenegger, L., McKenna, B., Cai, W., & Bendz, T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems, 29(4), 429–442. https://doi.org/10.1080/0960085X.2020.1800417
Welch, M. (2012). Appropriateness and effectiveness: A study of communication channels in the context of internal communication. Corporate Communications: An International Journal, 17(3), 300–318. https://doi.org/10.1108/13563281211253500
Zhang, J., Qian, J., Wang, B., Jin, Z., & Wang, B. (2022). Influence of physical work environment on employee job satisfaction in open offices. Journal of Environmental Psychology, 80, 101766. https://doi.org/10.1016/j.jenvp.2022.101766