Dimensi Kualitas Pelayanan Islami dan Hubungannya Terhadap Kepuasan Pasien di Rumah Sakit
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Published
Oct 21, 2025
Abstract
In an effort to provide optimal service, hospitals must consider quality standards involving medical and non-medical aspects. Indonesia, the world's largest Muslim-majority country, faces demand to integrate Islamic values into health care. Although the number of Islamic hospitals continues to grow, there are still challenges in understanding and implementing the quality of Islamic services consistently. This study aims to determine the dimensions of Islamic service quality and its relationship with patient satisfaction in hospitals. This study used the scoping review method with reference to PRISMA guidelines. Article searches were conducted on Google Scholar with the keywords "Islamic Hospital" OR "Sharia Hospital" AND "Quality" OR "Patient Satisfaction". The articles included in the search were then filtered by title and abstract, with inclusion and exclusion criteria limited to the last 10-year period (2014-2023), resulting in 10 articles. Key findings included aspects such as factors affecting patient satisfaction, influence of image and service quality, implementation of sharia quality indicators, and effectiveness of Islamic-based care training. These findings provide valuable insights into the dimensions of Islamic service quality and their impact on patient satisfaction in hospitals. This study described the dimensions of service quality in the context of Islamic hospitals, focusing on Servqual (Responsiveness, Assurance, Empathy, Tangibles, and Reliability). Other factors that affected patient satisfaction were effective communication, hospital image, and implementation of Islamic principles in health services to patients. Islamic hospitals need to prioritise service quality with ServQual, Islamic principles, Islamic-based training, spiritual readiness, sharia supervision, and Islamic-based health service SOPs to improve patient satisfaction.
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How to Cite
Hanun, H. Z., Jati, S. P. and Arso, S. P. (2025) “Dimensi Kualitas Pelayanan Islami dan Hubungannya Terhadap Kepuasan Pasien di Rumah Sakit”, Ranah Research : Journal of Multidisciplinary Research and Development, 8(1), pp. 113-126. doi: 10.38035/rrj.v8i1.1817.
References
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Ahmad, M. (2019) ‘Faktor – faktor yang Berhubungan dengan Mutu Pelayanan terhadap Kepuasan Pasien’.
Alfarizi, M. (2019) ‘Komunikasi Efektif Interprofesi Kesehatan Sebagai Upaya Peningkatan Kualitas Pelayanan Rumah Sakit’, Ettisal Journal of Communication [Preprint]. Available at: https://doi.org/10.21111/ejoc.v4i2.3568.
Anggun (2022) RS Yarsi Jadi RS Syariah Pertama di Jakarta, Layani Semua Agama dan Golongan. - Universitas YARSI. Available at: https://www.yarsi.ac.id/2022/01/13/rs-yarsi-jadi-rs-syariah-pertama-di-jakarta-layani-semua-agama-dan-golongan/# (Accessed: 14 December 2023).
Ansis, H., Hasyim, H. and Andry, A. (2021) ‘Mediasi Kepuasan Pasien Pada Dimensi Kualitas Pelayanan Assurance Terhadap Word of Mouth’, Jurnal Health Sains [Preprint]. Available at: https://doi.org/10.46799/jhs.v2i12.365.
Ansyori, A. (2023) ‘Tingkat Kepuasan Pasien Rawat Jalan Terhadap Dimensi Mutu Pelayanan Tempat Pendaftaran’, Jurnal Ilmiah Permas Jurnal Ilmiah Stikes Kendal [Preprint]. Available at: https://doi.org/10.32583/pskm.v13i2.897.
Ayuningsih, N.N. (2019) ‘The Effect of Service Quality on the Satisfaction of Inapest Askes Patients in Sanglah Hospital Denpasar’, Universal Journal of Management [Preprint]. Available at: https://doi.org/10.13189/ujm.2019.070401.
Blystad, M.H. and Hansen, S.S. (2022) ‘Empathy or Not Empathy, That’s the Question—A Pragmatic Behavior Analytical Approach.’, Behavior Analysis Research and Practice [Preprint]. Available at: https://doi.org/10.1037/bar0000242.
Dharmawan, R.R., Ramadani, L. and Falahah, F. (2022) ‘Perancangan Arsitektur Enterprise Dalam Pengembangan SIMRS Bidang Pelayanan Penunjang Menggunakan TOGAF ADM (Studi Kasus: Rumah Sakit XYZ)’, Jatisi (Jurnal Teknik Informatika Dan Sistem Informasi) [Preprint]. Available at: https://doi.org/10.35957/jatisi.v9i3.2924.
Djaafar, T. et al. (2022) ‘Perilaku Petugas Linen Di Rumah Sakit Umum Daerah (RSUD) Anuntaloko Kabupaten Parigi Moutong’, Banua Jurnal Kesehatan Lingkungan [Preprint]. Available at: https://doi.org/10.33860/bjkl.v2i1.611.
Drigas, A. and Papoutsi, C. (2023) ‘A New Pyramid Model of Empathy’, International Journal of Online and Biomedical Engineering (Ijoe) [Preprint]. Available at: https://doi.org/10.3991/ijoe.v19i02.33591.
Gustirini, R. (2020) ‘Hubungan Pendidikan Ibu Dan Paritas Dengan Pemilihan Kontrasepsi Suntik’, Journal of Midwifery Science and Women S Health [Preprint]. Available at: https://doi.org/10.36082/jmswh.v1i1.157.
Hadiyati, I. et al. (2017) ‘Pengembangan Instrumen Pengukur Kualitas Pelayanan Kesehatan Berdasar Atas Harapan Peserta Jaminan Kesehatan Nasional Di Rumah Sakit’, Global Medical & Health Communication (Gmhc) [Preprint]. Available at: https://doi.org/10.29313/gmhc.v5i2.2403.
Hasna, H., Irwandy, I. and Arifah, N. (2022) ‘Hubungan Kualitas Komunikasi Dengan Tingkat Kepuasan Pasien Di Rumah Sakit Universitas Hasanuddin’, Hasanuddin Journal of Public Health [Preprint]. Available at: https://doi.org/10.30597/hjph.v3i2.21856.
Herlinawati, H. et al. (2023) ‘Service Quality and Patient’s Interest in Choosing Class 2 Inpatient Care’, International Journal of Social Science and Human Research [Preprint]. Available at: https://doi.org/10.47191/ijsshr/v6-i4-46.
Ihsan, M.N., Illahi, R.K. and Pramestutie, H.R. (2018) ‘Hubungan Antara Waktu Tunggu Pelayanan Resep Dengan Tingkat Kepuasan Pasien Rawat Jalan BPJS Terhadap Pelayanan Resep (Penelitian Dilakukan Di Instalasi Farmasi Rumah Sakit Universitas Muhammadiyah Malang)’, Pharmaceutical Journal of Indonesia [Preprint]. Available at: https://doi.org/10.21776/ub.pji.2017.003.02.4.
Imaniyati, N.S. et al. (2022) ‘Islamic Hospital: Maqasid Al-Shariah, Islamic Tourism, and Halal Ecosystem Prospects’, Proceedings of the International Halal Science and Technology Conference [Preprint]. Available at: https://doi.org/10.31098/ihsatec.v15i1.598.
Jandavath, R.K.N. and Bhatt, A. (2016) ‘Healthcare Service Quality Effect on Patient Satisfaction and Behavioural Intentions in Corporate Hospitals in India’, International Journal of Pharmaceutical and Healthcare Marketing [Preprint]. Available at: https://doi.org/10.1108/ijphm-07-2014-0043.
Juwita, G.S., Marlinae, L. and Rahman, F. (2017) ‘Hubungan Mutu Pelayanan Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit Umum Daerah Tamiang Layang’, Jurnal Publikasi Kesehatan Masyarakat Indonesia [Preprint]. Available at: https://doi.org/10.20527/jpkmi.v4i2.3841.
Kartini, Y. et al. (2023) ‘Effectiveness of ASWAJA an Nahdliyah-Based Caring Training on Caring Behavior, Performance in Patient Safety and Service Quality’, Gaceta Médica De Caracas [Preprint]. Available at: https://doi.org/10.47307/gmc.2023.131.1.13.
Lathifah, R. et al. (2018) ‘Implementation of Patient Safety Culture Survey in Jombang Islamic Hospital’, Kne Life Sciences [Preprint]. Available at: https://doi.org/10.18502/kls.v4i9.3579.
Mahmud, A. (2022) ‘The Effect of Service Quality Dimensions on Patient Satisfaction’, Golden Ratio of Data in Summary [Preprint]. Available at: https://doi.org/10.52970/grdis.v2i2.215.
Manurung, P.Z., Simanjorang, A. and Hadi, A.A.J. (2020) ‘Pengaruh Kualitas Pelayanan Perawat Terhadap Kepuasan Pasien Di Ruang RAWAT Inap RSUD DR. Pirngadi Medan’, Media Publikasi Promosi Kesehatan Indonesia (Mppki) [Preprint]. Available at: https://doi.org/10.56338/mppki.v3i2.1082.
Mardiyati, F.Y. and Ayuningtyas, D. (2021) ANALYSIS OF IMPLEMENTATION STANDARDS OF SHARIA MINIMUM SERVICES IN THE HOSPITAL (Case Study at Sari Asih Sangiang Hospital 2018).
Megawati, M., Hakim, L. and Irbantoro, D. (2015) ‘Penurunan Waktu Tunggu Pelayanan Obat Rawat Jalan Instalasi Farmasi Rumah Sakit Baptis Batu’, Jurnal Kedokteran Brawijaya [Preprint]. Available at: https://doi.org/10.21776/ub.jkb.2015.028.02.9.
Ningtyas, P.F. et al. (2022) ‘Halal Medicine Selection Process in Sharia-Certified Hospital’, Indonesian Journal of Halal Research [Preprint]. Available at: https://doi.org/10.15575/ijhar.v4i2.16722.
Noor, V.M.M. et al. (2022) ‘Analisis Tingkat Kepuasan Pasien Rawat Inap BPJS Terhadap Mutu Pelayanan Kesehatan Pada Rumah Sakit Tipe C’, Comphi Journal Community Medicine and Public Health of Indonesia Journal [Preprint]. Available at: https://doi.org/10.37148/comphijournal.v3i2.100.
Nugraha, N.M. et al. (2017) Analisis Pengaruh Citra dan Kualitas Layanan Terhadap Kepuasan Pasien Serta Implikasinya Pada Komunikasi Pemasaran di Rumah Bersalin Fatimah Kota Bandung, Jurnal Teknologi dan Manajemen Industri.
Nurfadilah, K. (2021) ‘Peranan Umat Islam Terhadap Perekonomian Indonesia : Pengaruh Zakat, Infaq Dan Sedekah Terhadap Kemiskinan Dan Ketimpangan’, Jurnal Msa ( Matematika Dan Statistika Serta Aplikasinya ) [Preprint]. Available at: https://doi.org/10.24252/msa.v9i2.24083.
Page, M.J. et al. (2021) ‘The PRISMA 2020 statement: an updated guideline for reporting systematic reviews’, International journal of surgery, 88, p. 105906.
Pangemanan, A.C. et al. (2022) ‘Faktor-Faktor Yang Berhubungan Dengan Kepuasan Pasien Di Instalasi Rawat Jalan Rumah Sakit Tingkat IV Lanud Sam Ratulangi Manado Pada Masa Pandemi Covid-19’, Intisari Sains Medis [Preprint]. Available at: https://doi.org/10.15562/ism.v13i1.1289.
Pasalli, A. and Patattan, A.A. (2021) ‘Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien Di Rumah Sakit Fatima Makale Di Era New Normal’, Jurnal Keperawatan Florence Nightingale [Preprint]. Available at: https://doi.org/10.52774/jkfn.v4i1.57.
Providence, S., Cissy, K. and Munyengabe, S. (2022) ‘Hospital Service Quality and Patients’ Satisfaction Within Soddo Christian Hospital PLC, Walaitta Region, Southwestern Ethiopia’, Kibogora Polytechnic Scientific Journal [Preprint]. Available at: https://doi.org/10.33618/kpscj.2022.01.03.
Rifai, M. et al. (2022) ‘Analisis Hubungan Kualitas Pelayanan Dengan Kepuasan Pasien Rawat Inap Rumah Sakit Inco Sorowako Kabupaten Luwu Timur’, An-Nadaa Jurnal Kesehatan Masyarakat [Preprint]. Available at: https://doi.org/10.31602/ann.v9i1.5316.
Rizal, F., Marwati, T.A. and Solikhah, S. (2021) ‘Dimensi Kualitas Pelayanan Dan Dampaknya Terhadap Tingkat Kepuasan Pasien: Studi Di Unit Fisioterapi’, Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa [Preprint]. Available at: https://doi.org/10.29406/jkmk.v8i2.2624.
Romadhona, N., Muhardi, M. and Kesumah, N. (2019) ‘Kualitas Pelayanan Berpengaruh Terhadap Loyalitas Pasien Rumah Sakit’, Jurnal Integrasi Kesehatan & Sains [Preprint]. Available at: https://doi.org/10.29313/jiks.v1i2.4621.
Setianto, B. et al. (2022) ‘Patient Satisfaction With Healthcare Services Among Inpatients in the Covid-19 Isolation Room’, Journal of Health Sciences [Preprint]. Available at: https://doi.org/10.33086/jhs.v15i03.2846.
Setiawan, H. et al. (2022) ‘Pengaruh Ekstrak Etanol Daun Pepaya Calina Terhadap Indeks Gonadosomatik Dan Perkembangan Folikel Ovarium Tikus Wistar’, Acta Veterinaria Indonesiana [Preprint]. Available at: https://doi.org/10.29244/avi.10.3.245-252.
Shafiq, M. et al. (2017) ‘Service Quality Assessment of Hospitals in Asian Context: An Empirical Evidence From Pakistan’, Inquiry the Journal of Health Care Organization Provision and Financing [Preprint]. Available at: https://doi.org/10.1177/0046958017714664.
Sulistyowati, A.D., Handayani, S. and Nursanti, K. (2019) ‘Gambaran Pelaksanaan Indikator Mutu Syariah Perawat Di Rumah Sakit Islam Yogyakarta PDHI’, Jurnal Kepemimpinan Dan Manajemen Keperawatan [Preprint]. Available at: https://doi.org/10.32584/jkmk.v2i1.214.
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Adriansyah, A.A. et al. (2022) ‘Incident Analysis of Patient Safety in Hospital: Based on Feedback and Supervision Concept’, Bali Medical Journal [Preprint]. Available at: https://doi.org/10.15562/bmj.v11i2.3137.
Ahmad, M. (2019) ‘Faktor – faktor yang Berhubungan dengan Mutu Pelayanan terhadap Kepuasan Pasien’.
Alfarizi, M. (2019) ‘Komunikasi Efektif Interprofesi Kesehatan Sebagai Upaya Peningkatan Kualitas Pelayanan Rumah Sakit’, Ettisal Journal of Communication [Preprint]. Available at: https://doi.org/10.21111/ejoc.v4i2.3568.
Anggun (2022) RS Yarsi Jadi RS Syariah Pertama di Jakarta, Layani Semua Agama dan Golongan. - Universitas YARSI. Available at: https://www.yarsi.ac.id/2022/01/13/rs-yarsi-jadi-rs-syariah-pertama-di-jakarta-layani-semua-agama-dan-golongan/# (Accessed: 14 December 2023).
Ansis, H., Hasyim, H. and Andry, A. (2021) ‘Mediasi Kepuasan Pasien Pada Dimensi Kualitas Pelayanan Assurance Terhadap Word of Mouth’, Jurnal Health Sains [Preprint]. Available at: https://doi.org/10.46799/jhs.v2i12.365.
Ansyori, A. (2023) ‘Tingkat Kepuasan Pasien Rawat Jalan Terhadap Dimensi Mutu Pelayanan Tempat Pendaftaran’, Jurnal Ilmiah Permas Jurnal Ilmiah Stikes Kendal [Preprint]. Available at: https://doi.org/10.32583/pskm.v13i2.897.
Ayuningsih, N.N. (2019) ‘The Effect of Service Quality on the Satisfaction of Inapest Askes Patients in Sanglah Hospital Denpasar’, Universal Journal of Management [Preprint]. Available at: https://doi.org/10.13189/ujm.2019.070401.
Blystad, M.H. and Hansen, S.S. (2022) ‘Empathy or Not Empathy, That’s the Question—A Pragmatic Behavior Analytical Approach.’, Behavior Analysis Research and Practice [Preprint]. Available at: https://doi.org/10.1037/bar0000242.
Dharmawan, R.R., Ramadani, L. and Falahah, F. (2022) ‘Perancangan Arsitektur Enterprise Dalam Pengembangan SIMRS Bidang Pelayanan Penunjang Menggunakan TOGAF ADM (Studi Kasus: Rumah Sakit XYZ)’, Jatisi (Jurnal Teknik Informatika Dan Sistem Informasi) [Preprint]. Available at: https://doi.org/10.35957/jatisi.v9i3.2924.
Djaafar, T. et al. (2022) ‘Perilaku Petugas Linen Di Rumah Sakit Umum Daerah (RSUD) Anuntaloko Kabupaten Parigi Moutong’, Banua Jurnal Kesehatan Lingkungan [Preprint]. Available at: https://doi.org/10.33860/bjkl.v2i1.611.
Drigas, A. and Papoutsi, C. (2023) ‘A New Pyramid Model of Empathy’, International Journal of Online and Biomedical Engineering (Ijoe) [Preprint]. Available at: https://doi.org/10.3991/ijoe.v19i02.33591.
Gustirini, R. (2020) ‘Hubungan Pendidikan Ibu Dan Paritas Dengan Pemilihan Kontrasepsi Suntik’, Journal of Midwifery Science and Women S Health [Preprint]. Available at: https://doi.org/10.36082/jmswh.v1i1.157.
Hadiyati, I. et al. (2017) ‘Pengembangan Instrumen Pengukur Kualitas Pelayanan Kesehatan Berdasar Atas Harapan Peserta Jaminan Kesehatan Nasional Di Rumah Sakit’, Global Medical & Health Communication (Gmhc) [Preprint]. Available at: https://doi.org/10.29313/gmhc.v5i2.2403.
Hasna, H., Irwandy, I. and Arifah, N. (2022) ‘Hubungan Kualitas Komunikasi Dengan Tingkat Kepuasan Pasien Di Rumah Sakit Universitas Hasanuddin’, Hasanuddin Journal of Public Health [Preprint]. Available at: https://doi.org/10.30597/hjph.v3i2.21856.
Herlinawati, H. et al. (2023) ‘Service Quality and Patient’s Interest in Choosing Class 2 Inpatient Care’, International Journal of Social Science and Human Research [Preprint]. Available at: https://doi.org/10.47191/ijsshr/v6-i4-46.
Ihsan, M.N., Illahi, R.K. and Pramestutie, H.R. (2018) ‘Hubungan Antara Waktu Tunggu Pelayanan Resep Dengan Tingkat Kepuasan Pasien Rawat Jalan BPJS Terhadap Pelayanan Resep (Penelitian Dilakukan Di Instalasi Farmasi Rumah Sakit Universitas Muhammadiyah Malang)’, Pharmaceutical Journal of Indonesia [Preprint]. Available at: https://doi.org/10.21776/ub.pji.2017.003.02.4.
Imaniyati, N.S. et al. (2022) ‘Islamic Hospital: Maqasid Al-Shariah, Islamic Tourism, and Halal Ecosystem Prospects’, Proceedings of the International Halal Science and Technology Conference [Preprint]. Available at: https://doi.org/10.31098/ihsatec.v15i1.598.
Jandavath, R.K.N. and Bhatt, A. (2016) ‘Healthcare Service Quality Effect on Patient Satisfaction and Behavioural Intentions in Corporate Hospitals in India’, International Journal of Pharmaceutical and Healthcare Marketing [Preprint]. Available at: https://doi.org/10.1108/ijphm-07-2014-0043.
Juwita, G.S., Marlinae, L. and Rahman, F. (2017) ‘Hubungan Mutu Pelayanan Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit Umum Daerah Tamiang Layang’, Jurnal Publikasi Kesehatan Masyarakat Indonesia [Preprint]. Available at: https://doi.org/10.20527/jpkmi.v4i2.3841.
Kartini, Y. et al. (2023) ‘Effectiveness of ASWAJA an Nahdliyah-Based Caring Training on Caring Behavior, Performance in Patient Safety and Service Quality’, Gaceta Médica De Caracas [Preprint]. Available at: https://doi.org/10.47307/gmc.2023.131.1.13.
Lathifah, R. et al. (2018) ‘Implementation of Patient Safety Culture Survey in Jombang Islamic Hospital’, Kne Life Sciences [Preprint]. Available at: https://doi.org/10.18502/kls.v4i9.3579.
Mahmud, A. (2022) ‘The Effect of Service Quality Dimensions on Patient Satisfaction’, Golden Ratio of Data in Summary [Preprint]. Available at: https://doi.org/10.52970/grdis.v2i2.215.
Manurung, P.Z., Simanjorang, A. and Hadi, A.A.J. (2020) ‘Pengaruh Kualitas Pelayanan Perawat Terhadap Kepuasan Pasien Di Ruang RAWAT Inap RSUD DR. Pirngadi Medan’, Media Publikasi Promosi Kesehatan Indonesia (Mppki) [Preprint]. Available at: https://doi.org/10.56338/mppki.v3i2.1082.
Mardiyati, F.Y. and Ayuningtyas, D. (2021) ANALYSIS OF IMPLEMENTATION STANDARDS OF SHARIA MINIMUM SERVICES IN THE HOSPITAL (Case Study at Sari Asih Sangiang Hospital 2018).
Megawati, M., Hakim, L. and Irbantoro, D. (2015) ‘Penurunan Waktu Tunggu Pelayanan Obat Rawat Jalan Instalasi Farmasi Rumah Sakit Baptis Batu’, Jurnal Kedokteran Brawijaya [Preprint]. Available at: https://doi.org/10.21776/ub.jkb.2015.028.02.9.
Ningtyas, P.F. et al. (2022) ‘Halal Medicine Selection Process in Sharia-Certified Hospital’, Indonesian Journal of Halal Research [Preprint]. Available at: https://doi.org/10.15575/ijhar.v4i2.16722.
Noor, V.M.M. et al. (2022) ‘Analisis Tingkat Kepuasan Pasien Rawat Inap BPJS Terhadap Mutu Pelayanan Kesehatan Pada Rumah Sakit Tipe C’, Comphi Journal Community Medicine and Public Health of Indonesia Journal [Preprint]. Available at: https://doi.org/10.37148/comphijournal.v3i2.100.
Nugraha, N.M. et al. (2017) Analisis Pengaruh Citra dan Kualitas Layanan Terhadap Kepuasan Pasien Serta Implikasinya Pada Komunikasi Pemasaran di Rumah Bersalin Fatimah Kota Bandung, Jurnal Teknologi dan Manajemen Industri.
Nurfadilah, K. (2021) ‘Peranan Umat Islam Terhadap Perekonomian Indonesia : Pengaruh Zakat, Infaq Dan Sedekah Terhadap Kemiskinan Dan Ketimpangan’, Jurnal Msa ( Matematika Dan Statistika Serta Aplikasinya ) [Preprint]. Available at: https://doi.org/10.24252/msa.v9i2.24083.
Page, M.J. et al. (2021) ‘The PRISMA 2020 statement: an updated guideline for reporting systematic reviews’, International journal of surgery, 88, p. 105906.
Pangemanan, A.C. et al. (2022) ‘Faktor-Faktor Yang Berhubungan Dengan Kepuasan Pasien Di Instalasi Rawat Jalan Rumah Sakit Tingkat IV Lanud Sam Ratulangi Manado Pada Masa Pandemi Covid-19’, Intisari Sains Medis [Preprint]. Available at: https://doi.org/10.15562/ism.v13i1.1289.
Pasalli, A. and Patattan, A.A. (2021) ‘Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien Di Rumah Sakit Fatima Makale Di Era New Normal’, Jurnal Keperawatan Florence Nightingale [Preprint]. Available at: https://doi.org/10.52774/jkfn.v4i1.57.
Providence, S., Cissy, K. and Munyengabe, S. (2022) ‘Hospital Service Quality and Patients’ Satisfaction Within Soddo Christian Hospital PLC, Walaitta Region, Southwestern Ethiopia’, Kibogora Polytechnic Scientific Journal [Preprint]. Available at: https://doi.org/10.33618/kpscj.2022.01.03.
Rifai, M. et al. (2022) ‘Analisis Hubungan Kualitas Pelayanan Dengan Kepuasan Pasien Rawat Inap Rumah Sakit Inco Sorowako Kabupaten Luwu Timur’, An-Nadaa Jurnal Kesehatan Masyarakat [Preprint]. Available at: https://doi.org/10.31602/ann.v9i1.5316.
Rizal, F., Marwati, T.A. and Solikhah, S. (2021) ‘Dimensi Kualitas Pelayanan Dan Dampaknya Terhadap Tingkat Kepuasan Pasien: Studi Di Unit Fisioterapi’, Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa [Preprint]. Available at: https://doi.org/10.29406/jkmk.v8i2.2624.
Romadhona, N., Muhardi, M. and Kesumah, N. (2019) ‘Kualitas Pelayanan Berpengaruh Terhadap Loyalitas Pasien Rumah Sakit’, Jurnal Integrasi Kesehatan & Sains [Preprint]. Available at: https://doi.org/10.29313/jiks.v1i2.4621.
Setianto, B. et al. (2022) ‘Patient Satisfaction With Healthcare Services Among Inpatients in the Covid-19 Isolation Room’, Journal of Health Sciences [Preprint]. Available at: https://doi.org/10.33086/jhs.v15i03.2846.
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