Analysis of Factors Influencing Knowledge Sharing with the Moderating Effect of Perceived Organizational Support Among Civil Servants in Indonesia: Case Study of BPS-Statistics Indonesia
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Published
Jul 5, 2026
Abstract
As an essential component of knowledge management within organizations, knowledge sharing helps to improve teamwork, especially in government institutions that involve civil servants. This research aims to determine the factors that influence Knowledge Sharing Behavior (KSB), performing consideration of Knowledge Sharing Intention (KSI) as an endogenous driver, Perceived Organizational Support (POS) as a moderating variable, and self-efficacy, subjective norm, horizontal trust, vertical trust, IT adoption, and public service motivation as exogenous variables. Based on a survey of 327 respondents at the BPS-Statistics of Indonesia, the results reveal that Self-efficacy, Subjective Norms, and IT Adoption concurrently have a positive direct impact on both Knowledge Sharing Intention and Knowledge Sharing Behavior. Furthermore, Public Service Motivation and Knowledge Sharing Intention also exhibit a positive direct effect on the target variable. Nevertheless, neither horizontal nor vertical trust has an impact on the way people share knowledge. Meanwhile, regarding the moderating effects, perceived organizational support possesses the power to specifically strengthen the relationship between Self-efficacy and Knowledge Sharing Intention, whereas its interaction effects on other behavioral pathways are found to be non-significant.
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How to Cite
Rizki, M., Sensuse, D. I., Lusa, S., Safitri, N. and Elisabeth, D. (2026) “Analysis of Factors Influencing Knowledge Sharing with the Moderating Effect of Perceived Organizational Support Among Civil Servants in Indonesia: Case Study of BPS-Statistics Indonesia ”, Ranah Research : Journal of Multidisciplinary Research and Development, 8(4), pp. 2606-2618. doi: 10.38035/rrj.v8i4.2163.
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Mohd Rasdi, R., & Tangaraja, G. (2022). Knowledge-sharing behaviour in public service organisations: Determinants and the roles of affective commitment and normative commitment. European Journal of Training and Development, 46(3–4), 337–355. https://doi.org/10.1108/EJTD-02-2020-0028
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Santos, R. F., Oliveira, M., & Curado, C. (2023). The effects of the relational dimension of social capital on tacit and explicit knowledge sharing: A mixed-methods approach. VINE Journal of Information and Knowledge Management Systems, 53(1), 43–63. https://doi.org/10.1108/VJIKMS-05-2020-0094
Shateri, K., & Hayat, A. A. (2020). Investigating the mediating role of organizational trust in the relationship between perceived organizational support and knowledge sharing. Knowledge Management & E-Learning, 12(3), 298–314. https://doi.org/10.34105/j.kmel.2020.12.016
Sumara, A. R., Sobandi, A., & Sojanah, J. (2025). The role of digital culture in mediating transformational leadership on employee performance. Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). https://doi.org/10.38035/dijefa.v5i6
Tseng, S. M. (2017). Investigating the moderating effects of organizational culture and leadership style on IT-adoption and knowledge-sharing intention. Journal of Enterprise Information Management, 30(4), 583–604. https://doi.org/10.1108/JEIM-04-2016-0081
Zan, F., Leong, Y. C., Ismail, N. A., Chu, M., Saif, A. N. M., & Islam, K. M. A. (2024). Knowledge sharing and innovation performance: The mediating role of open innovation. Global Business and Organizational Excellence, 43(3), 32–45. https://doi.org/10.1002/joe.22235
Ansong, A., Ennin, E. E., & Yeboah, M. A. (2023). Relational leadership and employee creativity: The role of knowledge-sharing behaviour and leader–follower dyadic tenure. Journal of Hospitality and Tourism Insights, 6(5), 1890–1908. https://doi.org/10.1108/JHTI-06-2022-0218
Badan Pusat Statistik. (2025). Laporan kinerja BPS.
Brunetti, F., Matt, D. T., Bonfanti, A., De Longhi, A., Pedrini, G., & Orzes, G. (2020). Digital transformation challenges: Strategies emerging from a multi-stakeholder approach. The TQM Journal, 32(4), 697–724. https://doi.org/10.1108/TQM-12-2019-0309
Castaneda, D. I., Fernández Ríos, M., & Durán, W. F. (2016). Determinants of knowledge-sharing intention and knowledge-sharing behavior in a public organization. Knowledge Management & E-Learning, 8(2), 372–386.
Devi, R. K., Yulfitri, A., Hidayat, D. S., & Sensuse, D. I. (2024). Determinants of knowledge sharing among civil servants and the moderating effects of leadership styles. Business Information Review, 41(1), 20–33. https://doi.org/10.1177/02663821231216687
Hair, J. F., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442–458. https://doi.org/10.1108/IMDS-04-2016-0130
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Haron, H., Mat Nor, F., Johari, F., Misbah, H., & Shafii, Z. (2023). Factors influencing the behavioural intention to accept benefidonor concept among stakeholders of waqf. Journal of Islamic Accounting and Business Research, 14(8), 1344–1360. https://doi.org/10.1108/JIABR-06-2022-0146
Hwang, Y. (2012). Understanding moderating effects of collectivist cultural orientation on the knowledge sharing attitude by email. Computers in Human Behavior, 28(6), 2169–2174. https://doi.org/10.1016/j.chb.2012.06.023
Indonesia. (2018). Peraturan Presiden Republik Indonesia Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik.
Iswahyudi, P., Dwiyanto, Kosasih, A., & Putra, I. (2023). The relationship between individual competencies and creativity of cadet with knowledge sharing: A case study at the Indonesian Pilot Academy. International Journal of Professional Business Review, 8(7), e02485. https://doi.org/10.26668/businessreview/2023.v8i7.2485
Jiarui, W., Xiaoli, Z., & Jiafu, S. (2022). Interpersonal relationship, knowledge characteristic, and knowledge sharing behavior of online community members: A TAM perspective. Computational Intelligence and Neuroscience, 2022, Article 4188480. https://doi.org/10.1155/2022/4188480
Kim, S. (2009). Revising Perry’s measurement scale of public service motivation. The American Review of Public Administration, 39(2), 149–163. https://doi.org/10.1177/0275074008317681
Kipkosgei, F., Son, S. Y., & Kang, S. W. (2020). Coworker trust and knowledge sharing among public sector employees in Kenya. International Journal of Environmental Research and Public Health, 17(6), Article 2009. https://doi.org/10.3390/ijerph17062009
Kmieciak, R. (2020). Trust, knowledge sharing, and innovative work behavior: Empirical evidence from Poland. European Journal of Innovation Management. https://doi.org/10.1108/EJIM-04-2020-0134
Liang, C., Chang, C. C., Rothwell, W., & Shu, K. M. (2016). Influences of organizational culture on knowledge sharing in an online virtual community: Interactive effects of trust, communication and leadership. Journal of Organizational and End User Computing, 28(4), 15–32. https://doi.org/10.4018/JOEUC.2016100102
Mohd Rasdi, R., & Tangaraja, G. (2022). Knowledge-sharing behaviour in public service organisations: Determinants and the roles of affective commitment and normative commitment. European Journal of Training and Development, 46(3–4), 337–355. https://doi.org/10.1108/EJTD-02-2020-0028
Salehi, M., & Sadeq Alanbari, S. A. (2023). Knowledge sharing barriers and knowledge sharing facilitators in innovation. European Journal of Innovation Management. https://doi.org/10.1108/EJIM-12-2022-0702
Santos, R. F., Oliveira, M., & Curado, C. (2023). The effects of the relational dimension of social capital on tacit and explicit knowledge sharing: A mixed-methods approach. VINE Journal of Information and Knowledge Management Systems, 53(1), 43–63. https://doi.org/10.1108/VJIKMS-05-2020-0094
Shateri, K., & Hayat, A. A. (2020). Investigating the mediating role of organizational trust in the relationship between perceived organizational support and knowledge sharing. Knowledge Management & E-Learning, 12(3), 298–314. https://doi.org/10.34105/j.kmel.2020.12.016
Sumara, A. R., Sobandi, A., & Sojanah, J. (2025). The role of digital culture in mediating transformational leadership on employee performance. Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). https://doi.org/10.38035/dijefa.v5i6
Tseng, S. M. (2017). Investigating the moderating effects of organizational culture and leadership style on IT-adoption and knowledge-sharing intention. Journal of Enterprise Information Management, 30(4), 583–604. https://doi.org/10.1108/JEIM-04-2016-0081
Zan, F., Leong, Y. C., Ismail, N. A., Chu, M., Saif, A. N. M., & Islam, K. M. A. (2024). Knowledge sharing and innovation performance: The mediating role of open innovation. Global Business and Organizational Excellence, 43(3), 32–45. https://doi.org/10.1002/joe.22235